Become the Primary User

[KenCabrio]

Suggest you do a full factory reset of the car, delete all existing users and remove the car from the myvolkswagen app and start the whole process from scratch. Take your time and follow the on screen instructions very carefully. You should be using the car's inbuilt sim for the data connection not an external wifi connection. Hopefully this will get it sorted for you.

It is said by VW that I have to book it in because the car needs a software update and other toying by their guys. Seems it is a rapid response interaction .... 4 June 2024 ! Might have thought when you pay what was the price of a house when I was a lad , that the VW Dealer that sold it to you might have sorted these things first ! Thanks Heritage Bristol and for not bothering to answer mails.

[johnsimcox]

It is said by VW that I have to book it in because the car needs a software update and other toying by their guys. Seems it is a rapid response interaction .... 4 June 2024 ! Might have thought when you pay what was the price of a house when I was a lad , that the VW Dealer that sold it to you might have sorted these things first ! Thanks Heritage Bristol and for not bothering to answer mails.

Have to say that with both Golf 8s I bought and also the Audi A6s I have had, the whole process of setting up the primary user etc has been done as part of the handover. They were all new cars but that should not make a difference.

[KenCabrio]

Oh it gets better. The car only had 2500 miles on in and was 18 months old. I asked for a print out of the service record and it showed the initial service and a MPC in March 2024 . I said the car display shows a service in 154 days , yet VW Approved Used says any service due in 6 months of purchase is done for you . As 154 days is less than 6 months could you do a service. They said the MPC was done in March , and I replied that is a multi point check and not a service plus the car service data was not updated nor was VWs computer record. So are you failing to keep records or trying to pull the wool over my eyes ?

[aldfort]

You need to follow the instructions that I wrote. You must connect using the car's e-sim.
Up to date software also a must.
If this is a VW dealer report them to VW - very shoddy service!