help! fuel pump/speed sensor

[dougief]

driving along and car cut out, called aa who diagnosed it to be feul pump/injectors
took it to arnold clark vw(old verve) and told them same info, they then diagnosed a speed sensor
on loom? fault(£500) but after fitting new parts they then called back to say the fuel pump
was also faulty(further£350) anyone know of these two things happening at same time?
vw uk taking arnold clarks word , where do i stand?

[RichardSEL]

"Speed sensor" should show up on diagnostics which they would've performed first.
Ask for your VAS diagnostic's printout -- you've paid for it, it's your property

You gave them the AA's diagnosis, presumably telling them that's what you wanted
them to do. But they went and did something else...

[martin1810]

driving along and car cut out, called aa who diagnosed it to be feul pump/injectors
took it to arnold clark vw(old verve) and told them same info, they then diagnosed a speed sensor
on loom? fault(£500) but after fitting new parts they then called back to say the fuel pump
was also faulty(further£350) anyone know of these two things happening at same time?
vw uk taking arnold clarks word , where do i stand?

A B6 engine can still run when a speed sensor fails, unlike previous models. Sounds like only the fuel pump was faulty.

[dougief]

A B6 engine can still run when a speed sensor fails, unlike previous models. Sounds like only the fuel pump was faulty.

arnold clark wouldnt change theyre stance, got £150 off an £872 bill.
gutted , its my dads car needless to say wont be back near the place

[fat controller]

There is a reason that they are known as Arnold Shark......

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[RichardSEL]

arnold clark wouldnt change theyre stance, got £150 off an £872 bill.
gutted , its my dads car needless to say wont be back near the place

And that's proof that they over-charged you. You want all charges associated with the unnecessary changing of speed sensor back.
Did you pay by credit card? If so, advise your card company immediately. Meantime write to the relevent named director, advising of what's happened, and what you require in terms of re-imbursement. Tell them that "this is an open letter and you reserve the right to produce it if proceedings are necessary".

Also in the letter say you are asking the AA to nominate an independent technician to confirm their original diagnosis, and failing re-payment of the £x you've paid for the unnecessary speed sensor change, will get that report at a further cost to them. You also want the old speed sensor back for evaluation. That's your property too

Don't let them get away with it!