Hey all,
update on my A6 Avant
only had my car a month now and from day one. It's been nothing but trouble! My main concern is my adaptive air suspension. The garage I bought the car from insisted everything was okay. Perfectly normal but I needed to take my car to Bham Audi to get them to confirm something was wrong with my suspension.
If you looked at the car on level ground from the drivers side. Side view you would notice that the front wheel was much lower than the opposite side by maybe 8mm. Audi said they needed to calibrate the suspension and check the 4 wheel alignment. The garage I purchased it from agreed to pay for this! Has it would put to rest once and for all if there was a problem. So booked my car in Audi did there checks and indeed re calibrated the suspension and corrected the 4 wheel alignment. Indeed the suspension was all out and Audi and invoiced the garage to pay for the work. Anyway on the way home I noticed that the car was under steering quite bad! So I emailed Audi the next day with my concerns. And I ended up taking my car back in for a test drive. After test driving my car again apparently! They discovered that my from near side shock absorber has failed.
All Audi where concerned with was who would be paying for this repair. I was under the impression that I took my car to Audi because I had a problem with my suspension! In my eyes it's pointless doing all the checks if you have a failing shock absorber. Not in Bham Audi eyes. The car was fine when it left there. And the shock absorber must of simply failed on my way home. Getting Bham Audi to hold up there hands and say its possible we missed this. And we will charge only for the new shock absorber and air bag + labour for fitting. But we will not charge for the setting up of the suspension or the wheel alignment has its our fault it needs doing again
oh know, Bham Audi ignores all the facts and insists that they will charge again. They did nothing wrong. I find this shocking one of the biggest Audi dealers in the midlands can't admit they can't get things wrong. They would rather pass the buck and blame someone else
had a phone call from the service manager today! Who insisted the shock absorber was fine because they looked at it on the ramps. At over £100 per hr to just look at it. Apparently 3 people looked at it at the same time just to make sure they could justify the premium they charge. Funny how it took me to tell them something was still wrong! And I did this by simply driving the car! I wonder if this approach might catch on
My personall experience of Audi full stop they make lovely car! And the front of the dealers is very nice. But are they worth the extra money! Most definitely not. Give me a independent Audi specialist any day of the week. Least you get to speak to the person who is dealing with your car! And communication is high priority. Everything with Audi is second hand info
also would anyone recommend having just one shock absorber changed. Or is this bad practise? If you ask me adding a new component into the fold will just put more pressure on the older one and in time that will just fail. Audi said its fine tho. So it must be true.
No wonder dealers get nicknames! All try are interested in is taking your money. It's safe to say I won't be taking my car back to Bham Audi anytime in the near future.
