Finance: Right to withdraw

[Sweetchuck]

Guys - forgive me for asking what are very straightforward questions but I want to quickly check back with others on the process of securing the Audi finance discount and then settling within 14 days using the right of withdrawal directive.

I have read some previous, very helpful posts on this forum.

As far as I understand, I would:

1) Negotiate best possible deal (main dealer or otherwise) to incl. finance through Audi, with deposit, monthly payments, agreed baloon payment etc
2) Await delivery, sign finance deal then call to withdraw within 14 days, incurring some small fees

If this is the case, is there anything else I need to be aware of? Is there any value in negotiating the deposit/monthly payment or would I be best aiming for the smallest possible deposit?

Also did you discuss what you were planning to do with the salesman?

Thanks and apologies again for the mundane post

[Whippy53]

I too would be very interested in this ie can it go wrong?, any pitfalls? etc I also wonder whether you can secure just as good a deal as a 'cash' buyer and some hard negotiating? As I say, interesting.

[retired99]

I’ve taken the finance deal and intend to terminate it when I’ve take delivery.

As with many credit arrangements you have the legal right to early termination only paying the interest accrued and probably some small admin charges. This is clearly early termination of an on-going credit arrangement. More than one salesman has told me terminating the finance deal in this way is not a problem. They have implied the need to make a monthly payment. The salesman I've placed the order with is aware that I'm going to do this and says it's common practice.

I don’t know about cancelling within the cooling off period. Would this mean there was no finance deal and thus no entitlement to the associated discount?

In order to minimise interest charges I have taken the biggest possible deposit, which is 50%, meaning monthly interest charges are around £130.

I guess if you cancel within 14 days you save that interest payment, but even if you can’t do that it’s still a good deal.

I doubt you could get the same deal without the finance as some support for the deal comes from Audi so doesn't cost the dealer the full amount.

[ukgroucho]

I've done the same as retired99 - I'll put 50% down and the remainder is audi finance over 3 years. The interest over that period is just a bit more ( a few hundred £) than the audi finance contribution so i look at it as pretty much an interest free loan.

[jbanfie]

I did this last year with my wife's Mini Countryman, and it's a painless process, on my finance documents was the statement 'You don't have to tell us why.' in the section on withdrawl!!

One small thing is that the finance agreement will appear on your credit report, and when you withdraw from the agreement it becomes 'Settled'. As a result my credit score actually went up because I had used credit and not gone into any arrears. Now there are two things here:

1. Wuffles will tell you that sometimes the 'Settled' bit doesn't happen because Audi Finance make a mistake - I'll leave Wuffles to chip in the expletives. It will be worth keeping an eye on your credit report through the process.
2. Other lenders MAY notice that you used finance and settled immediately which may put them off giving you finance in the future because you'll just do that to them.

Given the discounts on offer - and you should still chip away at the dealer's margin - it's a bit of a no brainer to pull the Audi Finance shuffle!

Just for reference I went into Audi with a friend 9 days ago for a A6 Avant and the deal was 10% off (presumably dealer and we reckoned we could get this to 12%), £2250 for the Audi Finance offer and £1000 off cause his trade in was a merc. The dealer reckoned that Orange Wheels was out of date because the quarter had finished. But he also said that this quarters targets were silly because they would not be physically able to build that many cars. One approach would be to wait until June (end of quarter), and see how the deals fly!!!! Dealer was being reasonably honest because I bought my A7 from him last year.

Good luck!

[Sweetchuck]

Thanks for your replies. Much appreciated.

Like you say, as long as you can access the cash to settle the finance, its a no brainer!

[retired99]

I did this last year with my wife's Mini Countryman, and it's a painless process, ....

When you say 'this' do you mean within the cooling off period or when the agreement is in place?

[Wuffles]

We "withdrew" from the credit agreement with 14 days and the discounts still applied, nothing extra to pay either. I don't see how they couldn't apply to be honest. By then you are no longer dealing with the dealer, but with the finance company who are presumably less slippery about commissions and so forth, but still slippery in other ways.

As jbanfie quite rightly pointed out, twice we had HP outstanding on the vehicle, for all I know it is still on it as VWFS have told us twice that it has been removed. We also had a £26,951 default outstanding on in my Wife's credit file for months. That was eventually shown as settled, albeit months after it should have been. For those that haven't been following our problems, this caused us to be unable to remortgage and cost us dearly in interest and could (but didn't) cost my Wife her contract in Financial Services.

Bottom line, make sure it's settled, make sure the HP is knocked off the vehicle.

[retired99]

We "withdrew" from the credit agreement with 14 days and the discounts still applied, nothing extra to pay either. I don't see how they couldn't apply to be honest. By then you are no longer dealing with the dealer, but with the finance company who are presumably less slippery about commissions and so forth, but still slippery in other ways.

As jbanfie quite rightly pointed out, twice we had HP outstanding on the vehicle, for all I know it is still on it as VWFS have told us twice that it has been removed. We also had a £26,951 default outstanding on in my Wife's credit file for months. That was eventually shown as settled, albeit months after it should have been. For those that haven't been following our problems, this caused us to be unable to remortgage and cost us dearly in interest and could (but didn't) cost my Wife her contract in Financial Services.

Bottom line, make sure it's settled, make sure the HP is knocked off the vehicle.

The discount is made available if you take the finance offer. I wondered if pulling out during the 14 day cooling off period would count as not taking the finance as you didn't go through with the deal. Whereas if you terminate after the deal has come into effect, i.e. after the 14 days, then you clearly have taken the finance offer.

Have to admit I'm assuming there is a 14 day cooling off period having read about it it somewhere.

[Wuffles]

Well, we did and I still don't see how it could affect the price. We were advised to do so by a salesperson, presumably to get the sale.

The 14 day cooling off is law I believe. "Right to withdraw" <-- which I have just noticed is the thread title.

[sofaspud]

I have done this last month. Took the finance but after 8 days decided to pay it off. Rang customer services and said I wanted to withdraw. They did not ask why and gave me a quote which was effectively for 8 days interest about (£33). Paid the original balance and the 8 days interest off and got a letter from them to confirm finance was cleared and title had passed to me.

Was no hassle and did not affect the sale in any way.

[retired99]

Well, we did and I still don't see how it could affect the price. We were advised to do so by a salesperson, presumably to get the sale.

The 14 day cooling off is law I believe. "Right to withdraw" <-- which I have just noticed is the thread title.

I'm not saying you're wrong. I was trying to draw a distinction between withdrawing from the agreement before it came into force and terminating it after it was in force.

Maybe this is a distinction without a difference, I don't know. I was putting forward a point that might make a difference and looking for clarification.

[Wuffles]

I'm not saying you're wrong. I was trying to draw a distinction between withdrawing from the agreement before it came into force and terminating it after it was in force.

Maybe this is a distinction without a difference, I don't know. I was putting forward a point that might make a difference and looking for clarification.

I can tell you the difference too if you like. One nullifies the contract completely, and the other means we would right now quite possibly have had our rejection of the vehicle upheld.

Either way though, from what I understand, you purchased the vehicle from/through the finance company and not directly from Audi (although they are all the same thing). So if you have problems, I mean real problems, you're forced to go to VWFS.

[JohnEx]

I have just done this. As Sofaspud wrote, all you have to do is say that you want to withdraw from the agreement - no questions were asked. You get a payment figure and I was told that I had 30 days (I think) to pay it. I paid off over the phone using debit cards and that was it. It cost me something like £30 which was the daily interest that the finance was active. A few days later I had the letter saying that Audi Finance had no further interest in my car.

This was a withdrawal within the 14 day cooling off period not early settlement. I had checked previously with Audi Finance and was told that neither they nor the dealer had any comeback to claim back the incentive discount. Not sure if there is any comeback on the dealer, I did hear that Audi Finance claim the discount back from the dealer if the agreement ends within 3 months although I couldn't back that up. My dealer was keen for me to stay in for 3 months so there could be something in the 3 month thing. I almost feel guilty having done it but hey, a few days interest versus 3 months worth?

[johnsimcox]

The standard VWFS contract allows you to request a settlement figure at anytime during its period of operation without incurring any penalties for early repayment. My previous C6 was on a four year deal, my dealer persuaded me to swop to a the C7 after three years and I simply replaced one payment with the other. In fact because of the timing of the transaction I actually paid one instalment too many on the old car compared to the settlement figure that had been used so was sent a cheque within a couple of days by VWFS.

[retired99]

I have just done this. As Sofaspud wrote, all you have to do is say that you want to withdraw from the agreement - no questions were asked. You get a payment figure and I was told that I had 30 days (I think) to pay it. I paid off over the phone using debit cards and that was it. It cost me something like £30 which was the daily interest that the finance was active. A few days later I had the letter saying that Audi Finance had no further interest in my car.

This was a withdrawal within the 14 day cooling off period not early settlement. I had checked previously with Audi Finance and was told that neither they nor the dealer had any comeback to claim back the incentive discount. Not sure if there is any comeback on the dealer, I did hear that Audi Finance claim the discount back from the dealer if the agreement ends within 3 months although I couldn't back that up. My dealer was keen for me to stay in for 3 months so there could be something in the 3 month thing. I almost feel guilty having done it but hey, a few days interest versus 3 months worth?

I did wonder if the dealer suffers clawback if the deal doesn't run for a given period. However, at £100+ a month interest I'm afraid I'm out of the finance deal as fast as possible.

[Whippy53]

Customers whose finance Agreements are covered by the Consumer Credit
Directive have the right of withdrawal from their finance Agreement. They
have14 days, starting from the day after they sign their finance Agreement to
withdraw from the finance Agreement (but not the vehicle purchase). They
simply inform their finance provider, who is entitled to charge a daily rate of
interest as detailed on the finance Agreement until such time as the loan
advanced has been settled. The customer must do this without undue delay
and within 30 days of giving their notice of withdrawal.

[Passatier3]

The standard VWFS contract allows you to request a settlement figure at anytime during its period of operation without incurring any penalties for early repayment. My previous C6 was on a four year deal, my dealer persuaded me to swop to a the C7 after three years and I simply replaced one payment with the other. In fact because of the timing of the transaction I actually paid one instalment too many on the old car compared to the settlement figure that had been used so was sent a cheque within a couple of days by VWFS.

I guess this makes the VWFS contract pretty good when compared with other agreements that do penalise you for early payment with the main reason being that punters are more likely to change their cars which is what it it all about.

With regards to those terminating their agreements early having taken advantage of the discount I doubt that VWFS/VAG are that fussed in the scheme of things as most customers like me wouldn't have the cash available to pay it off and so would let the agreement run until completion or at least until they change their car.

[robbyg]

I took the finance reiscount last year. Paid 50% deposit.
Cancelled when the paperwork came through. Had to pay in 3 lumps due to bank tranfer limits.

Easy. Discount 3k for 1 hour effort.

[belly buster]

Just to add a "me too". I paid 50% down, 50% on 4 year finance through Audi Finance (actually VW Financial Services).

After a week I rang them up, paid off the balance (plus £3.42 per day) no questions asked.

Assuming you have the cash, for an hour's work you can save a couple of grand.

[Whippy53]

Just to add a "me too". I paid 50% down, 50% on 4 year finance through Audi Finance (actually VW Financial Services).

After a week I rang them up, paid off the balance (plus £3.42 per day) no questions asked.

Assuming you have the cash, for an hour's work you can save a couple of grand.

And me.

[ukgroucho]

And me.

And me.. although mine did NOT go quite that smoothly.

I was in India on business - yeah I know, bad planning, pick up car one day, drive it for a bit an disappear off for 2 weeks on business.

So I call Audi finance (VWFS) and after some struggling (fight thru the call tree, wrong, place, retry, wait on hold yada yada) I manage to get to the right person and sort out the settlement fee.. this is maybe 2 or 3 days after I pick up the car. They really don't care about why you cancel , although for me... the 10k per year thing was not going to work... plus I had teh money in the bank. The settlement fee is basically what I took on finance plus £30 or so. I did the 50% finance which was the minimum... so max downpayment, min finance.

Next I try to pay the balance online... bank cannot do it. I phone 'em. Because it is more than £10k they cannot do it as a single payment because of anti money laundering regs. But the very helpful lady (NatWest) says she will do it as three payments ... 2 x £10k plus the remainder - over three days and that is OK. Fine I am happy with that do it.

I get home after my trip the world is all fine and after a week I get a letter from Audi finance telling me I have not paid the outstanding balance on the finance and if I do not pay within a week or so then, without further communication, they will take steps to "recover my vehicle".

***!?! I check bank statements.. money has gone. I phone NatWest and check the payee references.. they confirm that VWFS received the payments an acknowledged them... ARGH!

So I then spend (over the next 2 or 3 days) an hour or so on hold trying to talk to someone at VWFS... no joy.
I hit their web site and emailed.. no response.
By this stage I am getting a bit .. annoyed, desperate.. I really don't want to have a discussion with a guy who turns up with a car transporter about how he wil be stealing my car if he insists on loading it (and that would NOT have happened).

So I get onto LinkedIn and get the MDs email and send him an email that basically spelled out where I was at and what I was going to do next which involved the national press and a headline about stealing cars ..
To their credit they got back to me the following day with an apology and an explanation .. they were going thru system upgrades on their help-desk and I guess, finance systems so the connection had not been made between the payments I made and my contract. This had resulted in a huge swell of help-desk calls so they were overloaded (hence the delays and they were hiring more help-desk staff).

Bottom line.. they seriously PEE'D me off with the duff letter saying I had not paid.. but when I finally (finally) managed to contact someone they were responsive... and they threw £100 into my bank account to cover the inconvenience and all the calls I has made :)

[Wuffles]

And me.. although mine did NOT go quite that smoothly.

I was in India on business - yeah I know, bad planning, pick up car one day, drive it for a bit an disappear off for 2 weeks on business.

So I call Audi finance (VWFS) and after some struggling (fight thru the call tree, wrong, place, retry, wait on hold yada yada) I manage to get to the right person and sort out the settlement fee.. this is maybe 2 or 3 days after I pick up the car. They really don't care about why you cancel , although for me... the 10k per year thing was not going to work... plus I had teh money in the bank. The settlement fee is basically what I took on finance plus £30 or so. I did the 50% finance which was the minimum... so max downpayment, min finance.

Next I try to pay the balance online... bank cannot do it. I phone 'em. Because it is more than £10k they cannot do it as a single payment because of anti money laundering regs. But the very helpful lady (NatWest) says she will do it as three payments ... 2 x £10k plus the remainder - over three days and that is OK. Fine I am happy with that do it.

I get home after my trip the world is all fine and after a week I get a letter from Audi finance telling me I have not paid the outstanding balance on the finance and if I do not pay within a week or so then, without further communication, they will take steps to "recover my vehicle".

***!?! I check bank statements.. money has gone. I phone NatWest and check the payee references.. they confirm that VWFS received the payments an acknowledged them... ARGH!

So I then spend (over the next 2 or 3 days) an hour or so on hold trying to talk to someone at VWFS... no joy.
I hit their web site and emailed.. no response.
By this stage I am getting a bit .. annoyed, desperate.. I really don't want to have a discussion with a guy who turns up with a car transporter about how he wil be stealing my car if he insists on loading it (and that would NOT have happened).

So I get onto LinkedIn and get the MDs email and send him an email that basically spelled out where I was at and what I was going to do next which involved the national press and a headline about stealing cars ..
To their credit they got back to me the following day with an apology and an explanation .. they were going thru system upgrades on their help-desk and I guess, finance systems so the connection had not been made between the payments I made and my contract. This had resulted in a huge swell of help-desk calls so they were overloaded (hence the delays and they were hiring more help-desk staff).

Bottom line.. they seriously PEE'D me off with the duff letter saying I had not paid.. but when I finally (finally) managed to contact someone they were responsive... and they threw £100 into my bank account to cover the inconvenience and all the calls I has made :)

Apart from the India bit, and including the Nat West bit we could have written the same thing. We did get a few more letters which we were told to ignore by the customer service staff, and then an extremely irritating £26,591 default on my Wife's credit history which stopped us from re-mortgaging for a couple of months whilst we found out who put it there and why. Oh, and no apology after that until during another unrelated complaint through the Financial Ombudsman that went horribly wrong at the last minute forced them to give us money and a free service. Audi on the other hand never gave us a thing for the other troubles we had experienced.

[retired99]

Cleared my finance a few days after I picked up the car - no problems at all.

Natwest limit is a bit odd. My bank (Cahoot, part of Santander) had no problem with about £23k.

I told the dealer Business Manager ( rolled out by the salesman to do the finance stuff) that I would be clearing the finance in the next few days, that I was not interested in his overpriced GAP insurance or his overpriced car insurance ( about twice what I pay).

He looked pretty unhappy about all of it, esp the finance bit but didn't say a word. Perhaps there is some impact on the dealer.

[belly buster]

My payment was about £17k and it went through on a faster payment from Halifax straight away.

Maybe Viz magazine was right. I remember they had a spoof advert for NatWest: "The bank that likes to say **** off!"

[ukgroucho]

Wow wuffles sounds like they digged a deeper hole for you and gave you no sign of the sunlight.

I do think that my lack of patience (not unreasonable) and the wonderful facility of linkedin to find the MDs email helped... no doubt that will become a hard thing to do. BUT I did connect with someone who cared about a customer who had spent a boatload of money with audi and he took time to get someone to sort it out. Good for him ( I will not name but the MD of VWFS)

[Wuffles]

Wow wuffles sounds like they digged a deeper hole for you and gave you no sign of the sunlight.

I do think that my lack of patience (not unreasonable) and the wonderful facility of linkedin to find the MDs email helped... no doubt that will become a hard thing to do. BUT I did connect with someone who cared about a customer who had spent a boatload of money with audi and he took time to get someone to sort it out. Good for him ( I will not name but the MD of VWFS)

Unfortunately we did have his email address (alas I think we're talking about different MDs). I'll dig out his response to our very large query at the time. Always good to drag this back up, makes me want to go and brick their head office.

"I am sorry for the circumstances that led you to contact me and in order to be able to respond accordingly I have liaised with the relevant parties.

Having contacted Steve Smith, Head of Business at Bristol Audi, he was also naturally concerned to learn of your comments and spoke to David Nightingill, Service Manager regarding your visits. It is very unfortunate that your vehicle has needed to visit our workshops on several occasions during your ownership.

Whilst we take our reputation for quality very seriously, like any other manufacturer, we cannot guarantee that the many components which go into the complex build of an Audi will never fail. That’s why all new Audis are supplied with a comprehensive three year/60,000 miles warranty.

I was pleased to learn that our Audi Centres were able to repair the mechanical failures of your vehicle under the terms of your warranty and without charge to you. Further to this, I understand, whilst Bristol Audi have not accepted responsibility to the damage of your vehicle’s alloy wheel and bodywork, that remedial work was also completed without charge to you. From my investigation, this has left your vehicle without faults, failures or cosmetic concerns.

Additionally I have discussed with Volkswagen Financial Services (VWFS) your request for vehicle rejection and concerns with your credit record. VWFS have clarified to you directly that they would not be willing to accept your request for rejection. I would recommend that you contact VWFS directly, should you wish to discuss this matter further, or to gain any further clarification on the reasons why your request was declined.

VWFS have also confirmed that they were originally contacted one day after the expiry of your Right of Withdrawal (ROW) date. Despite it being too late, they chose to accept your request and accept payment in full to settle the finance. Unfortunately VWFS suffered a system error during the ROW closure process and incorrectly applied an adverse credit rating to Mrs Thomas. Once VWFS became aware of the error, they corrected the information on 27 November, exercising caution by advising the customer that whilst they would perform the update immediately, it may take up to a maximum of 72 hours to update all records. Mrs Thomas’ Experian record was updated on 29 November and now shows no adverse information with a settlement date of 30 May, 2012.

As previously advised, as a joint gesture of goodwill, VWFS would like to offer 500.00gbp and Audi UK would like to cover the cost of your vehicle’s next service. Whilst I am mindful that you are seeking legal action, I wanted the opportunity to contact you directly.

Please be assured that feedback of this nature is vital in allowing us to improve the service we provide and we are committed in taking into consideration, the individual circumstances of each of our customers.

Kind regards

Martin Sander


Martin Sander
Director of Audi UK
Audi UK"

[Bash D Bishop]

The £10k limit to third party beneficiaries has nothing to do with Anti-Money Laundering legislation. It is simply an arbitrary limit imposed by NatWest and is based on their risk appetite and/or their ability to mitigate fraud losses.

Different banks have different limits and some even have different limits for different customer segments. However, the limit normally only applies to Faster Payments while CHAPS payments effectively have an unlimited cap and are only limited by the funds available. Unless you are a Business customers it is unlikely you will have on-line or telephone access to make CHAPS payments and you would have to visit a branch. The downside to CHAPS is the c.£25 charge.

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[glammr]

I bought an A6 took minimum finance of £7.5k. Paid cas rest. This gave me 2 yrs servicing. Collected the car then 5 days later called Audi finance paid the £7.5k plus £17 interest and closed the account.
2 yrs free servicing for £17!!!!

[Steve82]

Can you pay off the finance with a credit card?

[johnsimcox]

Can you pay off the finance with a credit card?
Possibly, however it is probable that your Credit Card company will see it as a cash transaction rather than a purchase and hit you with interest immediately rather than giving you the usual free period so it could end up costing you

[Wuffles]

I think the law changed a while back, you can't pay credit with credit. I am happy to be corrected.

Unless it's a balance transfer, before someone questions it.

[creampoint]

Apologies for resurrecting an old thread but I would like to thank all those who have offered their advice on this.

Absolutely painless procedure. A few minutes on the phone. Transfer the money to Audi Finance. Got a letter in the post today saying that AF no longer held an interest in the car. Result.

Cost me just £18 in interest and saved me a whole lot more should I have paid cash up front at the dealers.

This forum is worth its weight in gold!

Thank you.

[Splash]

Wuffles and Groucho might appreciate/sympathise with this one:

Dealer registered car and activated finance 3 days before I was due to collect. What if I had rejected it?

Paid off VWFS on 14th day following inception - effectively Day 15.

Credit file shows "late payment" on VWFS despite being impossible in the circumstances. I think it's their only means of retribution which doesn't bode well for future acceptance. So glad the dealer gets penalised as the tyres were 10 psi under pressure when I checked them within a few days!

A month later and a new credit report, the status remained the same, so after a query with Noddle the complete history of the agreement mysteriously disappears before I can even write to get a Notice of Correction put on file. I just hope the report is the same one everyone else sees!

That'll teach me for going to a different dealer for the first time in about 18 years!

[Wuffles]

So it's now showing as cleared?

[Splash]

So it's now showing as cleared?
No. It vanished although a couple of previous but expired VWFS plans are still shown.

[Wuffles]

No. It vanished although a couple of previous but expired VWFS plans are still shown.

Perhaps they realised they'd started charging you for credit for an item you didn't yet possess and realised that might drop them in it when the cooling off periods were calculated. I suspect it's gone, gone properly gone.

Shame, you could have gone to town on them with whoever deals with that now. FCA? Financial Ombudsman - lengthy stuff though, so it's probably all worked out for the best.

Having dealt with VWFS in the past, a dealer couldn't offer us a big enough discount to use them again for anything longer than it took to collect the car and ring them up and cancel whilst sitting outside the forecourt armed with a tape recording of the conversation. If we could stomach buying an Audi again. The rage...it's coming back!

:p

[fest0r]

After all the “issues” I had with the dealer I decided against the finance for the sake of £400… especially after the nightmare Wuffles’ suffered :banghead:

[Nemo78]

So I have a question....we are getting the car using the finance deals because of the deposit contribution. Explained this to the dealer who only asked can you wait till month 6 as that's when they get their kickback. Now I'm more than happy to do that and realise it'll cost us a little more in interest as initially we were going to pay off within 14 days....

However is there any issue with paying off in month 6 - would there be anything stopping us for those who have seen the Ts and Cs etc.






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[johnsimcox]

So I have a question....we are getting the car using the finance deals because of the deposit contribution. Explained this to the dealer who only asked can you wait till month 6 as that's when they get their kickback. Now I'm more than happy to do that and realise it'll cost us a little more in interest as initially we were going to pay off within 14 days....

However is there any issue with paying off in month 6 - would there be anything stopping us for those who have seen the Ts and Cs etc.

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With all VAG PCP deals you have the option to settle the deal at any time without penalty, you just pay any interest due up to the date of settlement. You can register online with and get an instant settlement value or do it by phone. On my previous A6 I swapped the car 3 years into a 4 year deal for the new car and it was a very painless exercise, by the time the new car had arrived I had made an additional payment so the amount in the dealer calculations and on the paperwork was wrong VAG Finance had refunded the overpayment in a matter of days so I was very happy. I know others on here have had less happy experiences but for me so far so good. You are being very kind to the dealer in agreeing not to settle until 6 months

[Nemo78]

With all VAG PCP deals you have the option to settle the deal at any time without penalty, you just pay any interest due up to the date of settlement. You can register online with and get an instant settlement value or do it by phone. On my previous A6 I swapped the car 3 years into a 4 year deal for the new car and it was a very painless exercise, by the time the new car had arrived I had made an additional payment so the amount in the dealer calculations and on the paperwork was wrong VAG Finance had refunded the overpayment in a matter of days so I was very happy. I know others on here have had less happy experiences but for me so far so good. You are being very kind to the dealer in agreeing not to settle until 6 months

Thanks for this John, totally agree about being very good to them but this will be 3rd car from them and a few friend referrals that we have a good relationship built up with both sales and after sales so it kind of feels like the right thing (but know ultimately it costs me!)


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