front wing corrosion

[JimC64]

Great to see so many now getting the fix offered 100% free first time and cars being repaired as they should be.

My hope is that we see many more reporting back here with similar stories. For those that do not, the info required to pursue VW
is contained within.

Good luck to all and hope to see many more positives posted here.....

[DutchTDI]

Great thread guys. Taking my 55 plate Passat Variant (awx) to the dealer today (if other stuff permits me to get round to it, if not soon) for the right front wing which is beginning to show the signs of rust bubbling through. Left front wing doesn't show signs (yet?). Let's see how the VW dealer in Reading handles this.
Thanks for this thread, its proving very useful, especially given that spot on the wing is the only thing (besides some interior wear) not looking good on the car.

[knoxman]

To complete the story on my front wing corrosion, I delivered the car to the main dealer last Monday lunchtime (4th August 2014), and collected it today (7th August 2014). Both front wings have been replaced and sprayed by the Body-Shop, and they look as good as new! The car was also given a complimentary wash and vacuum. Great service from Heritage Volkswagen. :)


The very best of luck to others who need to have the corrosion on their cars attended to.

[Darren Grayson]

I bought a new front wing off Ebay and only found this page because I was looking for a how-to on changing it myself. I contacted the local dealer, took the car in and after a quick phone call to VW they confirmed they would replace both front wings at no cost.

Very happy, even with my redundant new front wing hanging around in the garage! A big thank you to everyone who's contributed to this forum, without which I'd currently be cursing my cack-handed attempts at spray painting.

Only problem I've got now is the one of the rear wheel arches, which has started bubbling. Dealer reckons it's had a previous repair so no cover for that.

[PeteK]

I had my nsf wing replaced free of charge back in September 2011. Earlier this year I noticed the osf wing had started to bubble in the same place. I booked my car in for an inspection and the dealer contacted me back a couple of weeks later saying that VW would only pay 50% which meant I would have to pay in the region of £500 for the repair. Not happy with this, I recontacted VW customer services earlier this month as the corrosion is now becoming very noticeable. They have now agreed to pay 100% for the repair. My only issue is the local dealer have contacted me advising that because this is being paid as a goodwill claim, I need to book the car in for a service. Basically the car hasn't been serviced by VW since I bought it just over 3 years old and with 96k miles on the clock. It is now approaching 10 years old and has done 238k miles, all the servicing was initially done by local independent garages up to 160k and from then on by myself using genuine parts. Has anyone else heard of this or are they just trying it on? When I had the first wing replaced at 188k miles there wasn't any requirement to get the car serviced despite them claiming that was done under goodwill also.

[JimC64]

Great news by many here now on this

Congrats on the 100% free fix Pete, but the service is NOT a requirement for that, they're trying it on mate!

Good luck

Jim

[PeteK]

I thought so! Thanks Jim

[locotone]

I had this problem with my Passat 53 plate 130.000 miles,went to VW in Grimsby who refered me to Scratch&Match.The bloke came and looked at it and took photos sent them to VW and they agreed 2 new wings free of charge.The car was last at their garage for a 30.000 mile service and they have never seen it since!!Not bad service me thinks.

[JimC64]

Nice, thanks for sharing.

That's another one less VW with rusty wings cutting about.

Win Win

[minty0_10]

Whats the time frame on this or max age of the car?
My 54 plate has it on both wings.

[Guest 2]

Whats the time frame on this or max age of the car?
My 54 plate has it on both wings.

12yrs from date of registration.

[vwcabriolet1971]

You are covered . Warranty is for 12 years.

[caldirun]

Took my 2005 B5.5 into Sheffield dealers 2 years ago, paint thickness was 30 microns higher on rusty wing was told no way,
can I get anywhere with my claim after all more paint would lengthen the time required for rust to show through.
It could have been scratched during delivery and blown over, would there be any records of this?

[locotone]

Hi Minty it's either 10 or 12 years just take it in and ask youv'e nothing to lose.

[JimC64]

12 years!

[Beagler]

Doesnt it have to be perforated ie a hole, before they do anything?

i think it uses the word perforation in the T&Cs

[JimC64]

See below from the book...

Body protection warranty

All current Volkswagen vehicles are fully protected during manufacture against through corrosion for 12 years from the date of first registration (6 years for the Sharan models).
The only preconditions are:


The defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered and within the warranty period.
The perforation must not have been caused originally by damage, neglect, insufficient care or maintenance or by external rusting.
A member of the Volkswagen Authorised Network must be advised about any rusting as soon as it is found.
All body repairs will be carried out promptly in accordance with the manufacturer's specification and procedures, using only approved parts and materials, so the original level of anti-corrosion protection is maintained.



This is what mine looked like prior to being repaired......


http://i140.photobucket.com/albums/r38/jaycam0802/driverssidefrontarch.jpg

http://i140.photobucket.com/albums/r38/jaycam0802/passengersidefrontarch.jpg

[Boogins]

Hello everybody, I'm new to this forum and have come here for the rusting wings problem! Iam the new owner of a Passat TDI first registered on 31st December 2003! Both front wings show signs of bubbling, car has covered 134k miles with history and my local dealer is either Robinson's in Norwich or VW in bury St Edmunds.
My question is this. What are my chances of getting this done for free? it's under 12 years old so should be covered I'm the 3rd owner. Does anybody have experience with this problem at either Robinson's or bury St Edmunds.
Any help before I go and see is much appreciated. I've looked through a lot of the posts and I'm feeling optimistic!

[Boogins]

Having copied and pasted a letter from here I've now heard back from Robinsons VAG in Norwich and booked in for assessment on 21st November! Already there has been talk of good will on the phone so me thinks I know what to expect! But if I can get this done FOC it will make an already good car back to a very good car!
Wish me luck!

[jamesey]

ive got a 2007 b6 passat , its had the tailgate sprayed last year due to the numberplate light surrounds rusting , now upon doing my front brakes last weekend i noticed on the front wings that the lip underneath is bubbling all the way around on both wings , this isnt visable from just looking at the car , you have to look under the lip if you know what i mean , would this be something they would cover?

[JimC64]

I'd say so but best to get it checked out sooner rather than later.....

Good luck

[stuie04]

Hi guys,new member, i have the same problem with my golf mk5 gttdi 2005, noticed in summer the bubbling on both front wings but didn't occur to me rust until beginning of this week when i noticed that both wings had got really bad , anyway book into arnold clark phoenix paisley for warranty check today and was pleased when inspector told me he would get it booked into body repair shop at next available date.He told me he would replace both wings and repair both door sills at no cost to me,arnold clark will pick up 50% and vw 50% of costs,i didn't have to remind him of the bullitin that is online, he just said i will get it in for repair, first available date is next february, RESULT. Thanks to everyone on forum for their input and hope this helps others.

P.S. didn't buy car or get servicing done from them either.

[JimC64]

Result

[jamesey]

just been to vw sheffield and he says they will do it no probs , 2 new wings sprayed and fitted but they wont pay for blending or door mouldings that neds to be taken off the front doors to blend into , whats best to do? should i just risk it and hope the coulors ok , surely it cant be that far out on a 2007 car.

[Boogins]

Well I hope I have as much joy as this next Friday. Will keep you updated!

[jamesey]

whats your update? ive been in with mine and there replacing both wings for me free of charge , they dont go through vwuk now they look and decide themselves , and its 100% for the time being so get your vws in quick before it changes.
he said there would be some coulor difference and i needed to get them blended??????????? haha at £300 extra with the new door mouldings he said i need aswell,,,,,,,,,,,,,,i dont think so , i had my 2003 b5.5 sport done and they made that much good job of it i couldnt tell at all and that didnt need blending that was a black car aswell.

[JimC64]

I was also told that blending would be an issue on my Blue Passat a year or so ago........not so, turned out fine
A blind man in the dark could'nt tell....lol

Nice to see this is going through somewhat easier for a few members now

[Boogins]

Well I've now has mine inspected and 50% good news!!
They are going to do the passenger side no problems but not the drivers side :-(
Somebody at some point has done work on the drivers side so they're not going to touch it!! Did say it was a real shame though as had it not been touched up would of had a valid claim for both and this it's on a 11 year old car.
It's being booked into the body shop and I'll here back no mention of blending yet.
On the plus side my sister in-law works for Robinson's in bury St Edmunds and it's quite friendly with the body shop manager so will hopefully be able to cut a good deal on the drivers wing! Well at least that's what I'm hoping anyway!!

[JimC64]

Well I've now has mine inspected and 50% good news!!
They are going to do the passenger side no problems but not the drivers side :-(
Somebody at some point has done work on the drivers side so they're not going to touch it!! Did say it was a real shame though as had it not been touched up would of had a valid claim for both and this it's on a 11 year old car.
It's being booked into the body shop and I'll here back no mention of blending yet.
On the plus side my sister in-law works for Robinson's in bury St Edmunds and it's quite friendly with the body shop manager so will hopefully be able to cut a good deal on the drivers wing! Well at least that's what I'm hoping anyway!!

Good news, really couldn't expect more the blending (unless your existing paint is really shot ) probably won't be an issue
Hope you get a good price to get the drivers side done too

Best
Jim

[PeteK]

Just an update to my earlier post, although VW agreed to pay 100% to replace the o/s/f wing the dealers were saying that I needed to get the car serviced first as it had never been serviced in a dealership since I bought it. After a discussion with VW customer services the dealers eventually backed down on this as I have all the parts receipts from since I have owned it to prove that it has been serviced in accordance with the manufacturers guidelines (although I'm still non the wiser as to how this affects the 12 year corrosion warranty?) Anyway I dropped my car off at the body shop a week last Wednesdsy and they lent me a brand new Polo courtesy car. I've just picked it up this evening and it looks great, they did manage to claim for blending on my car so have blended into the o/s/f door. Another happy customer!

[JimC64]

Nice one Pete, good you stood your ground on the servicing issue that isn't a requirement too.

Thanks for sharing....

[DutchTDI]

Hi all,

I mentioned many pages ago I was about to the bubbling on my wings (55reg B5) looked at but with some things getting in the way I never ended up going.
Tuesday morning at 11 I'm having it looked at by Ridgeway VW in Reading. The past few weeks its getting to look quite nasty on the drivers side wing, the other side still seems unaffected. Hopefully they won't give me too much grief.
Will report back once I've been there. This thread is proving immensely valuable, thanks folks.

[ianhayter]

Hi all,

I mentioned many pages ago I was about to the bubbling on my wings (55reg B5) looked at but with some things getting in the way I never ended up going.
Tuesday morning at 11 I'm having it looked at by Ridgeway VW in Reading. The past few weeks its getting to look quite nasty on the drivers side wing, the other side still seems unaffected. Hopefully they won't give me too much grief.
Will report back once I've been there. This thread is proving immensely valuable, thanks folks.

Hi Dutch,

You might want to try Martins in Basingstoke if Ridgeway prove unhelpful, I had an excellent result with them on my wife's car a couple of years ago. 100% guarantee repair after a few hiccups to begin with, full post on page 16.

Good luck

Ian

[JimC64]

Keep at it Dutch, hope to hear.........

[Buttie]

Hi newbie here, just bought a T30/T5 Transporter 2004 plate, noticed bubbling on both wheel arches , being the 3rd owner is it likely I could still claim under warranty? Thanks

[JimC64]

Hi there, not sure if the T30/T5 was one of the affected vehicles but in all probability, yes.

As for being the 3rd owner, that shouldn't be an issue.

I had my Passat covered as the 2nd owner, 3rd if you include the dealership, with no issues
Try your luck and see how it goes...

Hope to hear.

[Buttie]

Hi Jim, thanks will try in new year and will report back.
Merry Xmas
cheers

[Irri_Tant]

As for being the 3rd owner, that shouldn't be an issue.



I'm the third owner of mine and had it since 07 on 05 plate and both wings were done at 100% VW / Dealer cost :D

[bk.bas99]

Hi Dutch,

You might want to try Martins in Basingstoke if Ridgeway prove unhelpful, I had an excellent result with them on my wife's car a couple of years ago. 100% guarantee repair after a few hiccups to begin with, full post on page 16.

Good luck

Ian

Yes, further to my earlier post in this section, I took my 3rd owner 2005 Highline to Martins with the rusty wing issue (even though car has not been near a main dealer since 2008), they took photos and measured the paint thickness, sent them off to VW and a month later, hey presto I am getting new wings all free of charge. No complaints about Martins service so far

[JimC64]

Nice one BK.....glad you're getting it sorted for free as it should be, all good.

Thanks for coming back to post here, it will help to inspire others to step up and fight for their rights

[aks1989]

OK, I've just had this issue and thank the heavens for this sticky thread!

Mine is a '53 plate Passat 4motion so the 12 years is up in October.

Washing the car this saturday and a bit patch of paint basically popped off the arch, quick investigation showed that there was bubbling around the inside of the arch and has just started spreading to the outside. Both sides, identical places.

So rang my local dealer who said to bring it in today, got ther to be told that they don't do bodywork and to go to coventry.
So off I trot to coventry (38 miles each way) get to the dealer (that I am sent to by VW Tamworth) and not only is it a Toyota dealer but not affliliated with that VW at all.
Needless to say I was pretty annoyed, after several phone calls I was able to locate the Listers Bodyshop in coventry.

After a quick 10 minutes looking at the car, taking measurements (between 117 -105 for paint thickness, is that good?) and photo's he asked to see the service book.

He went away came back and said that "the manufacturer will only allow a partial payment for a car up to 10 years old" and he "would have to contact the customer care team for authorisation, they will not pay for blending, but they may pay for the corroded parts.
I told him to get on with whatever he feels he needs to to get this job done. I laughed at him when he said that it was a 10 year warranty not 12, if they try and give me schtick I will take it to their head office and further.
Good news is I should hear within 48 hours.


*before posting this and indeed taking the car I read about 20 pages of this thread, dreading that i was missing some vital information, I just sat down and read the whole thread end to end, should've stopped 35 pages ago lmao, never mind some good scenario's to get my head around and indeed other people dealing with the same people as I am.
I do wish they had sent me to Stafford rather than Coventry, so much closer!!!*

[aks1989]

12-2-2015: 10.12am – Dale – John at Listers coventry, I rang up for an update as I had not heard back, John informed me that he had only submitted the documents to VW UK yesterday and that it was going to be Monday at the earliest before anything happened, 4 weeks before he could book the car in or 6 weeks if I wanted a courtesy car.
He then went on to say that the Bulletin issued in 2009 and this was VERY condescending “If you had actually understood the bulletin you would understand that it refers to edge and fold corrosion and not to this issue.”
At which point I hung up on him before I said/did something stupid.

Then I rang Stafford, nice young lady answered the phone, informed me all they could do was send pics to Liverpool.
I said come on lets get the ball rolling, my cars rusting to bits out here.
Going in this afternoon to have it looked at. (again) Doesn't half make you angry

[JimC64]

Keep at it guys, you will win out in the end.

VW tsb can be seen here in the link below, page 4 #33

Please Help front wing corrosion - Page 4 (http://www.vwaudiforum.co.uk/forum/showthread.php?104409-front-wing-corrosion&p=622492#post622492)

As for having to read the thread the whole way through?
There are so may snippets of valuable info added here n there by so many members, so many times, for anyone with this issue I'd highly recommend taking a little time to read through.

The collective knowledge added is invaluable in helping to get a successful claim and definitely worth the effort imo

Hope to hear how you guys get on......:approve:

[aks1989]

Hehe, right yesterday I went in fully armed, printed out the bulletin, printed off all the advice from you guys (thanks!!)
The warranty manager was not in the mood to argue with me and indeed pretty much agreed with me, he tried to say it's the 3 year paint warranty edge & fold and I stopped him dead with the schpiel, told him that I know of at least 10 others who have had the work done "under warranty" at which point he said that it was goodwill, I told him I don't care how you justify it to yourselves, I sell warranties on a daily basis and I never refuse a claim!
He did say that I was very persistent to have the work done, I said well it's only getting you to honour your own warranties.
He then went over to say that the car hasnt been seen by VW since 2007 etc etc, I said to him look buddy, we both know the crack we both know this game, the car does not need VW service history, it doesn't need to have been visually inspected" by your technicians on a yearly basis, and if it's brand loyalty you're after I can bring half a dozen VAG cars down here at the drop of a hat, fantastic brand but so far proving to have terrible customer service.
he says that he's going to escalate it for me push it to Customer Services and I shouldn't expect to be in the dark for more than a week.
I've got teh contact details for Liverpool (where they are doing decision making) so I can chase them directly now :)

[JimC64]

Sounds good mate, I guess he got the message that you know EXACTLY what you're talking about and won't take any crap, which is good.

You now need to be prepared for the possibility that they do the offer 50% goodwill or perhaps 70% goodwill and have to fight them further, although hopefully not.
Keep note of ALL names, numbers, dates and times you called / visited and what was said / promised / done etc.

You will find this invaluable when further down the line as a memory jogger but it will also show them that you are organised and determined

Good luck and hope to hear

[aks1989]

Haha shall do ;)
as I say I've only got til October so definately want it doing.
He did say that there is no evidence of previous bodywork (good!)
I reckon it'll come out, I gave them a good boost saying I'd read online about their Customer Service and how several people I knew were happy with them etc it's the stick and the carrot technique ;)
(probably helps that I used to work for Trading standards) No-One gets one up on me if I can help it ;)

[aks1989]

Forcing myself to breathe, not going to retaliate, yet.
Got a letter through the post today, handwritten envelope, typed letter no header, no signature, no contact details. Apparently it's from John Copeland from Listers in Coventry.
going to put the important phrases
"your car is over 10 years old and any support from the manufacturer has now expired"
"I explained that we were reliant upon the information from the Customer Care team, I indicated a 2 week lead time and a potential of 6 weeks before we could book your vehicle in"

Sick of hearing lies, he said he was subitting documents on Monday 9/2/15 he said he would be back to me within 24 - 48 hours, when he did not I rang him (Thursday 12/2/2015) at which point he informed me that he submitted the documents on Wednesday 11/2/2015 and to not worry as this would not affect the time-line.
He has however issued me with a case number first time anyone has been willing to supply me with any information that I have not already produced myself.
Got to calm before I speak to their customer care team or I will rip them a new ****hole.



Just got off the phone with VW unfortunately my 3 yr old was screwing at me, the line was so quiet I could barely hear her AND I got a really dry throat so I kept on coughing at her.
Think I got my point across though. I should definitely hear back off her by Thursday 19th :) chances are they're going to try an give me the old 3 year pain warranty BS or this 10 year which doesn't even apply to ANYTHING.

[JimC64]

Aks - The above as you posted is almost always standard stuff / reactions with only a few minor exceptions I'm afraid.

Sounds like you might be in for the long haul from what you've posted so far!

The key is to use ALL the useful info here within this thread at your disposal and never, ever take no for an answer, don't get disheartened and or give up, this seems to be their general tactic.

Hope to hear of a positive outcome, although I fear you may have some work to get there.

Best

Jim

[aks1989]

hehem yeah this is getting more and more tricky, I'm hoping that their terrible attempt at customer service will give them the boot that they need.
If not it's on to writing letters on Trading Standards headed paper, and filing for small claims, I'm sick of businesses trying to push the wee man around.
Keeping records of everything down to names dates and times.
Forgot that one of my friends worked for Bentley, got him to scan over everything, he laughed, said yeah you've got a banging point, good luck trying to prove it. but heck Bentley's owned by VAG so the customer service shouldn't be tooooooo terrible.
If you hear of someone dying of a heart attack whilst on the phone with VW, that's me, blowing my valves.

[JimC64]

If you hear of someone dying of a heart attack whilst on the phone with VW, that's me, blowing my valves.

Lol, been there done that!

If I made one phone call to VW dealerships, paint shops, VW customer service I made dozens, that's not counting the email conversations back n forth too......all very frustrating.

As I said, it seems to be their way, pushing n waiting for the customer to tire and give up.

If this turns out to be the case, its all down toy our resolution and just how far you're prepared to go, all for something that is yours by rights.

Terrible from VW

[aks1989]

Hopefully I can accelerate the process slightly I don't have the time to mess around my car's rusting up haha!
I have mentioned how horrendous it is that Toyota were able to replace a full set of carpets boot liner and headliners and panels from the engine bay that had come loose, pretty much next day without even looking at it first.
Whereas VW can look take photo's measure paint thickness make me spend over 160 miles and 13 hours of lost wages only to shoo me off with a BS excuse like no that's your 3 year paint warranty.
I did make it Perfectly clear on the phone that I'm not interested in "goodwill" I want VW to honour their contractual obligation towards me as an owner of one of their vehicles.
But I'm sure I'm going to hear another round of BS from someone, might just have to get the team together and go down to the "contact centre" and have it out with a Customer Services Manager (happened to me once when I was working CS, funnily enough man left happy and we never saw him again) but we shall see.
The warranty manager did say that if it came to small claims court he wouldn't have anything to do with it it would all be legal department, I said yeah don't worry they've dealt with it before, and I'm sure they'll deal with it again.

[bk.bas99]

took my 05 B5 to Martin's in Basingstoke, said I had the WELL KNOWN rusty wing issue, the guy from the body shop photo'd it and measured the paint thinckness, said they would send it off to VW and wait for a response but didn't anticipate any issue as they had done several. Within a month I had the answer back that it was fully covered and they replaced both front wings 2 weeks later, so I suspect it is a load of crap you are being fed. It very clearly states in the service book that there is a 12 year anti-perforation guarantee. Try another main dealer

[rustyarches]

hi just been forwarded to this thread i know its not a passat but it have 2 corroding front wings on a polo 9n 54 plate only jut picked it up but noticed paint was slightly bubbling on front of arch lip felt round the bottom now i have bare metal where paint once was do you think i could claim on this at all ?

[aks1989]

Well the bulletin (page 4) is based on the golf, so I'd say you had a safe bet, I'm not sure but somewhere in the last 30 pages or so I think someone else had a polo done, IF it was a polo I think they had the work done, although they MAY have given in paid 10/20/30% my memory is terrible and I wasn't paying too much attention as it wasn't the vehicle I was looking for ;)
Never hurt to try, these dealers deserve anything we can get out of them :)

[JimC64]

Not 100% sure about the Polo, but the tsb listed / shared although for the golf relates to Passat / Jetta and Golf's

If it were me with a Polo I'd certainly be asking the question

[rustyarches]

Cheers guys will pop in to dealer as the other car needs recall work done

[aks1989]

Hey Hey!
Righty-ho folks,
following my lengthy phone call with VW on Saturday I received a message at home which got deleted before I could hear it, I also had a call on my mobile asking me to make contact with a paint and body shop in Liverpooooool.
Rang VW they assured me they would get back to me, in the meantime I spoke to Maria of paint & body shop, I am meeting her at Stafford Branch tomorrow at 10am to relinquish my car and collect some horrible minute 1.0 petrol slug.
But the assurances of VW are not to be trusted, their promise to call me back or email me have now failed 3 TIMES!!!
I just got off the phone with victoria who informs me the person who was supposed to get back to me does not work friday's nice of them to promise something that definately was not going to happen then.
The main reason I want clarification is around the blending, my opinion is that the damage is their fault, the work is their responsibility, that includes the blending. I have informed every member of VW of this, and felt rather pressed to make sure they are aware that if my car comes back without having been blended, I will consider it criminal damage and they will be liable.

Anyhoot, just goes to show that you can have a 11.5 year old car (registered in sept/oct 2003) covered in surface scratches (literally just surface), not been serviced by VW since 2006, heck I haven't even shown them ANY service documents (on purpose) and through their whining and moaning, I got what, £2000 of work done for free?

[JimC64]

Hey Hey!
Righty-ho folks,
following my lengthy phone call with VW on Saturday I received a message at home which got deleted before I could hear it, I also had a call on my mobile asking me to make contact with a paint and body shop in Liverpooooool.
Rang VW they assured me they would get back to me, in the meantime I spoke to Maria of paint & body shop, I am meeting her at Stafford Branch tomorrow at 10am to relinquish my car and collect some horrible minute 1.0 petrol slug.
But the assurances of VW are not to be trusted, their promise to call me back or email me have now failed 3 TIMES!!!
I just got off the phone with victoria who informs me the person who was supposed to get back to me does not work friday's nice of them to promise something that definately was not going to happen then.
The main reason I want clarification is around the blending, my opinion is that the damage is their fault, the work is their responsibility, that includes the blending. I have informed every member of VW of this, and felt rather pressed to make sure they are aware that if my car comes back without having been blended, I will consider it criminal damage and they will be liable.

Anyhoot, just goes to show that you can have a 11.5 year old car (registered in sept/oct 2003) covered in surface scratches (literally just surface), not been serviced by VW since 2006, heck I haven't even shown them ANY service documents (on purpose) and through their whining and moaning, I got what, £2000 of work done for free?

lol a victory as we said you would, down to the many owners who have trod this road years before jumping through many hoops.
An older car, no service history / inspections etc......as has been stated many times before, they will ask / insist bit not necessary

So glad it all worked out in the end, as I'm sure you are.
On a side note, during my many phone calls / emails I too was promised that I would be called back by so and so on this day or that day, never happened.......all part of the VW strategy I'm afraid.

Up to you, but I wouldn't hold my breath on the blending issue or even push it, it really is a non issue
Mine was fine as have been many others

Congrats on the win

[aks1989]

Hey Jim, I do generally agree with you (and aesthetic's really don't bother me) I just don't want them to think they can get "one over" on me, they're already Driving my car! From Stafford to Liverpool (which I was furious about but it would've been weeks to wait for a transporter) I have however hidden my dash-cam satnav in the boot, so I'll have a nice gander through that when I get it back (records speed, time, date, latitude and longitude) going to photograph the dials, and inspect every inch of the hire car in case they try and land me with repairs to that (can you tell I don't trust dealers, my aygo I had the brakes changed, turned out the piston had seized in the driver side caliper and they didnt need to be changed after all (the new owner discovered this and told me) so when I rang toyota to kick off they brushed it off as nothing, felt like doing some serious damage to them they cost me £300 for Jack all but that I let slide, as I didnt even have the car as evidence anymore.
Going out for a run to work out this angsty stress hahaha

[JimC64]

Lol be cautious and do the checks etc for sure....

You do need to chill down just a tad though, hopefully by run you mean jogging not driving? I can see road rage coming on....lol

Cheers
Jim

[aks1989]

Hehe sorry for the delay yeah running - jogging on foot anyway, fast driving is saved for autobahn's and race tracks ;)

Quite an interesting morning, I ended up playing poker at a frieds til 2am, so at 9am I dragged myself out of bed, and down to Stafford, I'll be honest I was scanning every word he said for alarms but none were set off so all good, he asked me what the craic was with my car I told him the wings rar rar and hopefully they were going to trim back the foam at which point he said yes it's part of the repair process outlined by VW for this particular fault, he also said it was very common in jetta's golf's AND POLO's I asked him if the polo's had the same foam, he said they do so, Rustyarches get your car down there ;)
I have a VW UP for a week or so, shame it's a 3 door, I really do not see how I'm going to get a 3 year old in the back with a dodgy spine (I used to have an aygo and a micra so I have some experience of the agony) but it's got the reliable feel of a courtesy car ;) Hurry up the repairs now

[aks1989]

Ok, well to be fair to these guy's every 2 days they have called me and kept me updated on the schedule of repair, last I heard was yesterday and my car was "being re-fitted" I'm assuming that means all the chrome etc and estimated completion for Saturday fantastic 7 day turnaround.
Must admit though, my aygo (62 plate) would get around 550 miles to the tank £40
This car I've put over £40 in and done less than 400, mayyyybe it's down the the level of motorway driving I have been doing, but there has been a fair bit of inner city cruising too so I would expect a higher turnout

[aks1989]

My little one's nursery owner had a good question, she's got a VW camper, that wouldn't have come with teh same warranty would it as it woulda been a commercial vehicle that was converted?

[Van737]

Hi,

Same problem with my 2005 (B5) Passat Highline Estate that I have owned since new. Bubbling/rust on both front wings - driver side has paint flaked off. Also paint bubbling on rear wheel arch!

Have contacted Lookers Teesside to have my car inspected and given a date of 3 July 2015 - that was 12 weeks after I first rang them to make an appointment. Have been in touch with VW Customer Care complaining about the long wait which they initially agreed with me was excessive but then said Lookers were unable to offer me an earlier inspection as they are "extremely busy!" Told me this morning that Lookers are now offering appointments in September - a 16 week wait at best! Not a very good advert for VW - admitting they are so busy with Warranty claims (if it is true?).

The Warranty Manager appeared well aware of the problem - told me he had "put a lot through" - but said the problem was not covered by the warranty but VW "may" consider some goodwill but that was discretionary. Will update the forum with my progress as I will take this to the end - thought I was just unlucky with my Passat but after reading this forum and others it us clear VW have been aware of this problem for years and just trying to fob people off - unfortunately for them I'm not someone who will go quietly!

Thanks to previous posters for all the info - very helpful.

Cheers

27718

[JimC64]

Hey there, sorry to hear of your issues.
My advice is, if possible, don't wait, take it somewhere else, that's just outrageous!

The best plan is, be prepared to fight them to the bitter end knowing what so many have went through, but be ready for that in the knowledge you're in the right.....if it turns out you're one of the
lucky few who sail right through then all well n good.
It IS covered by warranty, DONT let them fob you off with the 3 year paint warranty argument, have the tsb to hand and read through this thread again, know what you say is right, knowledge is power.

Good luck and hope to hear
Jim

[Van737]

Thanks Jim - I agree, a 12 week wait is disgraceful. Already told VW they should be concerned/ashamed! The Lookers Warranty Manager told me that he had already checked with Pulmans and Benfield (the two other "local" VW dealers) and that they have similar wait times. I'm not happy but I will wait - clear evidence of being fobbed off from the start if I have to go to Small Claims Court to get this issue resolved.

Will follow your advice - have already printed the TSB and am compiling a paper file of all the relevant useful posts etc. I fully expect the (i) it's not covered, (ii) ok, 50%, (iii) well 70%, process - I'm not prepared to pay a penny - it's been a well looked after car, not as pristine as yours but a lot better than average, so I expect VW to cover the costs of this common manufacturing defect!

Thanks again - will update in a few months time then!

Van

[ajfry99]

Having had both front wings replaced under warranty by VW on a 2003 Passat about three years ago, it was sometimes a battle until VW asked me if it was my first Passat. I have owned at least five - that gave VW the strong hint that the work should be done! VW will not authorise the body work ie wing replacement - if their paint thickness measurement indicates previous damage with an increased paint thickness.
It is important to check when the new wings have been fitted that the internal plastic baffles have been fitted - I had to ask the VW repair centre to fit them(they ordered new ones) when the car was returned to me.
The VW corrosion guarantee is I think for ten years and the insertion of pieces of sponge between the wing and the wing plastic liner simply traps moisture and then corrosion commences. VW do not admit in public that there is a problem but all VW garages know of the problem and should act on it. Your prolonged wait should not hinder the application to VW for the work to be authorised when the paint measurements etc have been submitted to them.

John Fry

[maxgain]

If you own a Rusting VW Passat (or other model) and you have struggled getting VW to honour their 12 Yr. Anti-Corrosion warranty, then you may find the informative site I have put together useful.

This has been put together to help all and sundry deal with VW in order to get them to just repair our cars and stop fobbing us all off with defects they consider are only covered for the first few years.

It is primarily aimed at the B6 Passat, but the same principles stand for whatever model you own and you’re having issues with.

http://www.corroding-volkswagens.com/

[JimC64]

Nice one Rusty, I can see what you're aiming for here.....

You could also include the very well known TSB on there, it can be found within this excellent thread, where all the info anyone could ever want is contained.
Its on page 4 post#33

[maxgain]

Brilliant JIMC64,,, I shall look presently. The more information I can distribute will serve to aid us all when dealing with them. I just feel knowledge is power and wish to help others by empowering them also.

[jackday1986]

Hi there,

After picking up my mk5 Golf, I took it to martins in Basingstoke, after taking paint reading they said it looks like the bonnet has been sprayed and the lacquer has gotten on the wings making the paint readings higher. So now they are point blank refusing to do anything...is there anything else I can do?! Picked it up with VWUK and they said its the garages call.

[maxgain]

Hi there,

After picking up my mk5 Golf, I took it to martins in Basingstoke, after taking paint reading they said it looks like the bonnet has been sprayed and the lacquer has gotten on the wings making the paint readings higher. So now they are point blank refusing to do anything...is there anything else I can do?! Picked it up with VWUK and they said its the garages call.

Hi there, you may be very unlucky beacause I am sure they state in the warranty that it should be original bodywork and if anything is to be carried out then its to be done through one of their authorised dealers. Do you know for sure this work wasnt carried out by one of VW's authorised body shops. If you suspect it was done by VW then you can go back and tell them to check their records. Otherwise I feel your on a loser.

Sorry to be the bearer of bad tidings. But they find any excuse as it is to wrangle out of honouring our warranties as it is, but that clause is covered in the warranty itself unfortuantely.

[jackday1986]

That's a real shame, does anyone have the warranty wording?

[maxgain]

Hi there straight off the VW warranty page

Body protection warranty All current Volkswagen vehicles are fully protected during manufacture against through corrosion for 12 years from the date of first registration.
The only preconditions are:


The defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered and within the warranty period.
The perforation must not have been caused originally by damage, neglect, insufficient care or maintenance or by external rusting.
A member of the Volkswagen Authorised Network must be advised about any rusting as soon as it is found.
All body repairs will be carried out promptly in accordance with the manufacturer's specification and procedures, using only approved parts and materials, so the original level of anti-corrosion protection is maintained.


I managed to get the definitiion of "Through Corrosion" from Sinclair VW Body Shop swansea after a lot of persistence

"Through corrosion is corrosion forming from inside a metal panel which is rusting from inside of the panel and working its way through the panel from inside to out."


http://www.corroding-volkswagens.com/

[JimC64]

Brilliant JIMC64,,, I shall look presently. The more information I can distribute will serve to aid us all when dealing with them. I just feel knowledge is power and wish to help others by empowering them also.

Snap, my thoughts exactly.
I've probably made more posts here, in this thread than anywhere else on the forum, even though I don't necessarily use the forum so much anymore as I now run a Jaguar XJ
I want to give people the best advice possible, so they're not taken for a ride, as so many have been, I even stop VW owners in car parking lots etc like some sad bugger, to advise them of this forum, this thread and the info within and to look for a FREE fix to their problems

[maxgain]

You got in one JIM64,, there are a few of us out there who willingly highlight these issues to other motorist who maybe oblivious to the fact their cars are corroding.

My prime niggle is the fact that most of the problems we struggle with and fight to get covered under warranty, or should be subsidised by VW (I will come onto this later) are ALL covered in the US, but not here. Why ?????

I found the technical manual VW body shops adhere to in the US when dealing with corrosion warranty claims and guess what, every issue is simply covered without fuss. Door seam corrosion, tailgate light corrosion and wing liners causing corrosion, ALL COVERED in the US. The entire US document can be downloaded here:

http://www.corroding-volkswagens.com/new-page-2/

I had my steering locking mechanism fail two yrs. ago. Its fine JIM as I am a realist and things go wrong on cars which I accept and just get sorted. However the part costs approx. £75 and I think it’s around an hour or so's labour. So I was expecting a bill of maybe £200 with the VAT. Forgive me if you or anyone else are fully aware of this, but I was way out with my idea it would cost this. Either VW or the manufacturer who make the CCM (comfort and control module) that the electronic locking mechanism plugs into didn’t specify it to work with the existing one. So now I get an additional cost of £700. So in total I paid out nearly a grand for a trivial fault which because of VW's ineptness now has cost me almost 5 times more than it should. OK so I am pretty upset about this as anyone would be. But what actually really caused me the most upset was the fact I found out once more in the US, ITS SIMPLY COVERED.

So this why I have the site which I just hopes inspires others in a non VW bashing way to challenge them and succeed in getting their cars repaired.


I love the car JIM. IT drives well, is comfortable and feel like a quality motor. I just detest the reliability and VW's poor attitude when it comes to dealing with issues they should simply cover without fuss.

[bk.bas99]

Hi there,

After picking up my mk5 Golf, I took it to martins in Basingstoke, after taking paint reading they said it looks like the bonnet has been sprayed and the lacquer has gotten on the wings making the paint readings higher. So now they are point blank refusing to do anything...is there anything else I can do?! Picked it up with VWUK and they said its the garages call.

I had my Passat done at Martins bodyshop with no quibble, but the first thing he did was measure the paint thickness. He said that it wasn't in spec they wouldn't bother persuing with VW as they would not look at anything that had been previously repaired. Luckily mine was OK. I guess the only recourse you have is to see if it has had a previous repair from VW, if not I suspect they will continue to wiggle out of it. You could try a different dealer. Seems some are more tolerant than others

[JimC64]

You got in one JIM64,, there are a few of us out there who willingly highlight these issues to other motorist who maybe oblivious to the fact their cars are corroding......

I love the car JIM. IT drives well, is comfortable and feel like a quality motor. I just detest the reliability and VW's poor attitude when it comes to dealing with issues they should simply cover without fuss.

I'm with you totally, I loved my Passat, great little car, pretty reliable, great on fuel, plenty of power, just a nice all round car.
I got REALLY ANNOYED when VW tried to give me the run around, not take me seriously and basically just hoped I'd go away, that's NOT ME!

Essentially did so much research on it, made so many calls, sent so many emails etc, was also in touch with BBC Watchdog and had exchanged several emails with a producer there, was about to get into it with them and get a case going, they were really interested ( I'd put another couple of members their way too ) then just before that, after months of phone calls and emails, VW came back and eventually agreed to 100 free fix.
This is NOT the way to go about your business if you're looking to buld a good name, or keep one, whilst looking for new and repeat customers!

I hope I've helped dozens to push through on this thread, as well as around 15 others who have either pm'd me privately and or random roadside users I've explained the scenario too
I hate to be ripped off!

[maxgain]

Same as me Jim. The Passat is probably over maintained and is very good condition for its yr. I only spotted the corrosion whilst giving it a very thorough clean and I saw what I thought to be dirt around the tailgate lights still. Now I know this to be corrosion so I also did a lot of research to see this, wings and door seals were all common issues, that VW are well aware of, yet deny these are covered under their warranty. I knew I was in for a fight and like you, I am not one to back away when I feel I am having the micky taken out of me.

I contacted anyone that would listen and went through their official complaints route which I knew would be futile, but a necessary exercise in order to forward things. Like you it took flying emails, letters, data access requests, phone calls and the web site to pressure them into owning up and repairing. This is why I will leave the website running, even though the vehicle is being repaired as we talk. Even their offer to inspect the vehicle further once it was in their possession with a view to writing a report of works to VW HQ so we could start dialogue between us and agree what was to be done on the car was a total lie. They got their hands on the car and just did what they wanted to it without my consent.

I spoke to the exec management team to air my discontent about being lied too and they literally just lied further and told me I knew exactly what they intended to do to the car and that I gave permission for it to be ground/sandblasted and rectified when no such conversations ever took place between me and either Sinclair Body shop Swansea of VW. I even have the phone calls on a CD Jim, where it categorically states it would only be visually inspected and nothing destructive would be done to the car. I know people reading this won’t believe me. I don’t care to be honest. But until you actually deal with VW and have been deceived in such a way, you are oblivious to their low down tactics. It’s not sour grapes on my part, I wouldn’t waste my time or energy. I sought advice from a solicitor who told me under the terms of the warranty, once I hand the car over, they can pretty much do what they like, as long as it’s done properly. Needless to say I sincerely hope they do it properly as I am not looking to prolong my dealing with them and wish to put it to bed.

It was the blatant lies and deceit that riled me most, simply because I never in a million years ever expected them to dupe me in this way. But there you go. I shall put it down to a lesson learnt ha ha ha

Hope you’re getting on well with the Jag !!!

[JimC64]

Yes getting on great with the Jag thanks max.

I still have the A6 although the Passat has gone to my bro in law ( poor car !! ) so I still drop by for info and try to help out where n when I can

[steenzo8]

Hi Guys just cam across this thread, have a mk5 golf gti (05) with rusting/bubbling front wings. Spoke to Edwin May, Coleraine VW dealer and have been asked to make an appointment with a bodywork place. I now have the VW memo (thanks for that), should I just hit them with that straight away or see how it plays out? Also anybody went through this process in N.Ireland? Success stories or not.

Thanks In advance
2824328244

[steenzo8]

Had the paint analysis today, guy was very helpful and said there was a lot of cases. He emails VW and I wait. The process begins, fingers crossed!

[maxgain]

Best of luck !!!!

[bestcara1]

Hi guys, I've just purchased a 2004 Passat 1.9tdi Highline estate. I could see that the rust monster had got to both front wings, along with other areas of the car, the rear hatch for example, however I still purchased it as I've been looking for one of these for ages. Unfortunately the private seller has made attempts to grind out the surface rust and repaint the affected areas on the wings and the lower section of one door. Seemingly this is not good if I'm planning to make a warranty claim.

My question is this, even though there have been obvious attempts made to rectify the problem, on the external surfaces of the car, the exterior of the wing panels for instance, should this really invalidate any claim when the inside of both wings are very, and I mean VERY, rusty? It is clearly obvious, even now, that the damage caused to the external areas of both wings has been created by the rust which started in the known defect area of the inner wings, so surely on that basis any warranty claim should be valid.

The only pdf that I've read so far is the one at post #33, and as far as I can see there is no mention on there that claims will be invalidated if there have been attempts made to repair the panels by anyone other than a VW approved bodyshop.

Apologies if the above has been asked and answered previously but I am currently only on page four of this excellent thread. I do intend to read the whole thread but if anyone can answer my question in the meantime I would be most grateful.

[JimC64]

Sorry buddy, the mere fact that it's been attempted / half done etc will certainly invalidate any warranty claim.....shame!

[bestcara1]

It just seems wholly wrong Jim, based on the fact that a previous owner clearly wasn't aware of either the 12 year warranty OR the common defect that VW built into these fantastic vehicles, so he goes ahead and makes a vain attempt to rectify a known problem that VW have created on the exterior surface of the wings whilst all the while the rust monster is eating away at the wings from the internal side due to the lousy foam that was fitted when new.

It just seems all wrong to me, if the fault is there on the inside of the wing, and it's created obvious issues over the lifetime if the car, then VW should bite the bullet and rectify the situation. We have three other VW's in our family, a Golf, a Scirocco and a Tiguan, we all love VAG cars, my traitorous daughter has an A4 Cabriolet but she's excused as it's still VAG ;)

It seems poor form from VW to leave an obvious bad taste in such a brand loyal family, maybe in future we'll look elsewhere.

[Rob69]

Bestcara1, my 2005 passat hi line has had both wings touched up by previous owner, same as you, i bought the car anyway as it was ok otherwise. VW wont entertain you at all since they've been tampered with, it is their get out of jail card. I know several folks around Aberdeen who've had new wings on passats,pal had two new wings fitted to a very tatty 05 golf plus, he also had tail gate repaired on a toruan for rust around number plate lights as well. With so many claims i know of personally, I'm not surprised vw look for any get out clause.

[maxgain]

HI there,

in the UK, VW stipulate the vehicle must be free from having bodywork done outside of the dealer network in order to claim on their 12 yr. warranty. If the work is done by one of their dealers, it’s not an issue. I can only speak of the UK, but I am guessing its similar elsewhere in the world. The dealer you take it too, take paint depth measurements to ensure its within factory spec. If it is, all good and well, if not then they check the vehicle history to see if it’s been in an approved shop. If not, the claims invalid. But I have heard of other vehicles slipping through, so it’s well worth taking it in to be assessed.

Sorry if this is not what you wished to hear.

Kind regards

Stu

[JimC64]

It just seems wholly wrong Jim, based on the fact that a previous owner clearly wasn't aware of either the 12 year warranty OR the common defect that VW built into these fantastic vehicles, so he goes ahead and makes a vain attempt to rectify a known problem that VW have created on the exterior surface of the wings whilst all the while the rust monster is eating away at the wings from the internal side due to the lousy foam that was fitted when new.

It just seems all wrong to me, if the fault is there on the inside of the wing, and it's created obvious issues over the lifetime if the car, then VW should bite the bullet and rectify the situation. We have three other VW's in our family, a Golf, a Scirocco and a Tiguan, we all love VAG cars, my traitorous daughter has an A4 Cabriolet but she's excused as it's still VAG ;)

It seems poor form from VW to leave an obvious bad taste in such a brand loyal family, maybe in future we'll look elsewhere.

Yes I know, I totally hear you
Bear in mind that owners like myself who had this issue and satisfied all the necessary requirements were also * generally * treated unfairly. Myself and many many others were either told no at first or offered 50% goodwill. It was only through many weeks / months of repeated phone calls / emails and the refusal to be bullied out of something we were entitled to, that we got the warranty in the end.
Ok so I know it would cost them millions, but what cost reputation / brand loyalty?

[bestcara1]

Thanks for the replies guys, if only the previous owner hadn't attempt to sort it, there again I suppose he only thought he was doing the right thing, just a shame that he didn't have the nouse to check around the forums prior to starting with the repair.

[maxgain]

Thanks for the replies guys, if only the previous owner hadn't attempt to sort it, there again I suppose he only thought he was doing the right thing, just a shame that he didn't have the nouse to check around the forums prior to starting with the repair.

Just try it on anyway. You have nothing to loose and if you kick up enough fuss they may relent !!

[VWGOLFMK5GTI]

Hi All,

I have this issue now on my 06 MK5 Golf GTI (http://www.amazon.co.uk/-/dp/B002UDU9D8) – very slightbubbling on the front arches. Through research (primarily reading all yourposts and on other forums) I now know about the manufacturer fault and alsohave the VW internal document in my armoury. I have spoken to the warrantymanager at Windrush VW in Slough/Maidenhead who has said to bring it in so shecan test the paint depth to make sure no body work has been done.

She was particular about saying it’s not covered under thecorrosion warranty but is under ‘goodwill’ I don’t know if this goodwill is anofficial policy or why she is insisting on doing it under goodwill.

My question is:

Why is she insisting on ‘goodwill’ and not warranty – does thisaffect anything such as my rights/claiming again?

Also I have a second patch of rust on the tail gate (http://shop.ebay.co.uk/?_nkw=tail+gate) – aroundthe rim of the VW badge that swivels to open to boot. Water just sits there andcant escape and hence eventually has rusted it. Has anyone had this issue andhave you had it repaired under the warranty/goodwill too?

Thanks

[JimC64]

Ha ha....the ole "goodwill" not warranty situation eh??
It's all Bull, total BULL.

YES it IS covered under the 12 year corrosion warranty, they may offer 50% goodwill or even 70% ( if you're lucky )
They may cover the lot if you're very very lucky, but will insist on calling it goodwill ( when it is in actual fact warranty )
As long as they fix it totally for FREE I wouldn't worry too much
They fixed mine 100% FREE but insisted on calling it goodwill.....I told them, you can call it whatever you like as long as you sort it, but we both know its WARRANTY

Yes 100's have suffered with the tailgate issues too

Good luck

[VWGOLFMK5GTI]

Thanks for your quick reply Jim.

Out of curiosity any idea why they insist on goodwill?

Also she's pretty much said the tailgate is unlikely - what can I say/do to argue my corner?

[JimC64]

Thanks for your quick reply Jim.

Out of curiosity any idea why they insist on goodwill?

Also she's pretty much said the tailgate is unlikely - what can I say/do to argue my corner?

No probs, you're welcome
No idea on the goodwill scenario, other than they just will not admit its warranty, as the floodgates would then open I guess!!
Its such a shame that a huge company like VW run and hide from their responsibilities, unlike Toyota and other so called "lesser brands"

You may need to be ready for the long haul and a fight to get this to got he way you want, very few just sail through
I'll be keeping my fingers crossed for you

Best
Jim

[VWGOLFMK5GTI]

cheers! iv told her iv done my research etc so she know she cant fob me of. they only thing she could say is there has been body work before, I know the previous owner didnt do any as he's a close friend and before him was the 1st owner and I dont think he did but cant guarentee it.

just occurred to me goodwill might be so they can try and say they are only paying 50% / 70% etc.

might just go in and lay down the law from the get go and say I wont be accepting anything less that 100%, show her the internal doc, say I am ready to go to small claims court - just make her think its not worth the hassle of trying to fob me of.

ill be doing battle tomorrow at 5pm - keep you all posted!

[bestcara1]

I took my 5.5 Highline TDi estate in today, more in hope than expectation to be fair. I only bought it a week ago and the pillock of a previous owner has took an aerosol to it in numerous places, obviously including the front wings, if only he read ferking forums!!!

Anyway the warranty guy seemed to be a decent enough bloke, after all they're working under instructions so,let's not shoot the messenger, he mentioned the obvious bodged attempt at trying to repair the wings, he also said that he'd see what he could do to get me a positive result, he took photos etc, and said he would send his report to head office or wherever it goes. Interestingly there were a few things that came up during the inspection:-

1. He said that he'd had four other vehicles in today before mine, all mk5 Golfs - looks like this isn't going away any time soon VW!

2. He said that mostly he'd been getting the go ahead at 100% of the cost on a 'goodwill' basis.

3. He said that the cover only really stretched to cars that were a maximum of ten years old but that they had given previous concessions to cars that were between 10 & 12 years old. That gave me a wry smile!

4. Lastly he shone his torch under the wing and remarked how heavily rusted it was under there and that parts of the inner lip had started to disappear. Yes it's THAT bad, and it also makes it blatantly obvious where the rusting process has started!!!

Now it's simply a case of waiting and hoping, obviously I'll report back.

[VWGOLFMK5GTI]

Hi bc1,

which garage did you go to? maybe we should compile a list of the best garages who do honour the warranty/give least hassle?

hope slough dont let me down....

[maxgain]

The Great "Factory Goodwill Ploy" !!

Its crap. VW are playing damage limitations with you. Instead of just owning up to the problem of mass manufacturing defects they have left our cars with, they are either trying to deter you from having it done with the cost factor they insist YOU pay, or recouping money back by once more making YOU pay towards it.

I have been told (and don’t quote me on this) that Beadles in London have a good reputation of just getting the claim through no probs under the terms of the warranty at no cost to the owner. It does appear to be quite dealer specific and a "Postcode Lottery" as to which dealer you take it too. I can’t guarantee they will sort you without the goodwill crap, but it may be worth taking it there if they are nearby. You can take the car to any VW approved body shop anyway. It’s all they stipulate when granting either 50% or 100% goodwill.

After that, if all else fails, it’s time to fight with VW to get them to cover the manufacturing defects they have left you with. They won’t just bend over without a fight.

Best of luck and keep us updated as it spurns others on to fighting their corner when seeing people take them on and subsequently winning.

[VWGOLFMK5GTI]

cheers max - been on your site got the tips!

how can we get this more exposure - watchdog not interested? any newspapers etc? need to step this up a bit as its not on (and I haven't even been mugged of - yet lol)

[maxgain]

No probs !!

I would personally urge everyone who has been treated this way to contact watch dog. I have done so and so did Mr Thacker of the site rusting-Volkswagens, but as yet we have never heard anything back. The more of us that contact watch dog, the better, as I think they only get involved when it becomes too public to almost ignore.

Your right about it not being on. They are playing us for fools. What adds salt into the wounds is the fact that our friends across the pond in the US, get ALL of these MANUFACTURING DEFECTS simply resolved because VW do not wish the fallout from mass Law Suites.

Keep us updated to let us know how you get on.

If you need any assistance feel free to contact me using the email address on the site. I have letter templates others have used hit the UK VW CEO with good affect, once you have exhausted the dealer and VW cust services useless waste of space.
Their cust service is just an exercise in shuffling paper and excuses. They tell you they will look into your case, do nothing more than complete the “shuffle exercise” and come back with the same crap about the factory goodwill payment they are SO generously giving you to fix all the manufacturing defects they put in the car in the first place. It’s almost like they expect you to be highly grateful for such a generous response.

Cheers

Stu

[VWGOLFMK5GTI]

cheers I will keep you updated, ill keep the template letters in mind....hope I don't need them.

[VWGOLFMK5GTI]

Ok, so I've just returned from Windrush VW in Slough, spoke to the warranty manager. In convo I told her I had done extensive research on this matter and knew she would say it wasn't warranty but goodwill and would initially say 50% then eventually 70% and then 100%.

She said 'no its not warranty it is goodwill as its edge and fold and not perforation'. I asked what edge and fold meant and she said 'well its on the edge' I asked what perforation meant and she sort of said 'its when it comes through underneath' which is where all rust comes from surely?! I didn't question her any more as she was obviously just doing her job and reeling of the terms that she no doubt has been told to reel of. Sounds to me like the warranty would only cover random patches of rust in the centre of a panel - something I have never seen in 12 yrs of motoring - doesn't all rust start from the edge?!

She took the pics of the arches and said one side will be repaired and the other probably replaced, she said the garage will decide they know what they are doing and the rust wont come back. I said I wanted both replaced but again didn't push (maybe I should have but im sure there will be ample opportunity). She did say she thinks the wings will be 100% as she has done this many times before and did one last week on a car exact same as mine.

Also showed her the boot and she said this is also 'edge and fold' and they will say 50% for this. Which makes no sense as if the wings are edge and fold and 100% covered why is the boots edge and fold only 50% covered?! Again didn't interrogate her but im sure there will be a chance. She will be calling me in a week or two to let me know the result of the claim.

Best case scenario they cover arches and boot 100%, but I doubt it....

Likelyhood is it will be arches 100% covered and boot 50%, if this is the case I want to:

- push for both panels to be replaced not one repaired and one replaced like she said
- the boot to be 100% covered too

Who should I prepare to speak to next and what should I say?


Thanks

[maxgain]

Wait until the official BS response comes back. Then either lodge a complaint with customer service which will simply be futile, because they will tell you the same thing as the dealer, or fire a letter and data access request to the CEO of VW explaining you wish to pursue it through the small claims court.

VW dealer or otherwise just quote the same fold and seam/edge and seam crap. As for getting them to replace over repair the said panels, the TPi states if whilst they are attempting the work, the area is beyond repairing, then the dealer will request a new panel from VW.

The bottom line is, just repairing it means it will come back through eventually as they cannot guarantee the repair indefinitely. This is not my version of things, but a local reputable body shop near to us who looked at our vehicle.

The only way to guarantee full replacement is to pay and have it assessed by a court approved bodywork specialist who will basically reiterate what I have said. Then once more fight it. VW are masters at this game and are saving millions by fulfilling their obligation to repair our cars at no cost and properly.

[moraaulya]

ayup all,
I got a thorn in the sidewall of my front tyre the other day - bad news in itself, but as i was changing it, my thumb rubbed over a tiny bubble of the wheel arch. upon closer inspection, yes it's the beggining of rust, It's an 05 plate estate with only 50k on the clock.
so, i did a bit of googling and came across all of the stories about VW wriggling out of it, it's a common fault possibly caused by the sponge they glued to the inside of the wing.
so - i took it into the ******* and his grin was ear to ear.
he said it was common and mentioned the sponge but was surprised and how new the car was and the low mileage.
he said he would put the claim in, but it would probably be turned down, and i would'nt get a good will claim either b'cause i had been it serviced elsewhere.
Anyone got any good news to tell me they got agood result or any tips on how to handle VAG customer services if i need to...???

Cheers


how did you get on with VW customer services?
http://aaswall.tk/38/o.png
Thanks

[VWGOLFMK5GTI]

does anyone actually have the small print or wording of the 12 yr warranty that VW would have included when they handed out this warranty?

[maxgain]

This is the official definition of Through Corrosion from VW. It took me a long time to eventually get this explanation.


"Through corrosion is corrosion forming from inside a metal panel which is rusting from inside of the panel and working its way through the panel from inside to out."

Straight from info linked here

http://www.corroding-volkswagens.com/new-page-2/

[VWGOLFMK5GTI]

Thanks Max, I did see that on your site, im after the small print if there is any? Or did vw just say 'we provide 12 warranty against corrosion/rust' and that's it? no actual paperwork detailing what is covered and what isn't covered? usually a warranty has detailed documents with.

what does it bleeding matter where the rust is coming from - does it not all come from underneath? its not going to start rusting randomly on top of the layer of paint is it - because that's paint and paint doesn't rust the metal does. am I correct in my simple thinking - you learned fellows will probably know more.

Also should I push for the tail gate to be replaced or am I pushing my luck way too much? lol

[maxgain]

HI there

I agree, VW should have T's and C's documented somewhere covering the warranty. I have never found it. Even if you look on their website, the very small inclusion that mentions the 12 yr. warranty is very vague. All I know is they throw the usual edge/fold/seam rubbish at you initially. I can’t tell you what to do with regards to your personal situation. All I can say is that many people get their tailgates covered FOC under the warranty and others of us have successfully fought and had ours repaired. VW are relying on the fact that if they put enough hurdles in the way, customers will just accept what VW are telling them.


You could always contact VW customer services and request they send you a copy of the conditions of the anti-corroison warranty. If you ever get something out of them in writing, I wouldn’t mind getting my hands on that also.

Myself, I had no intentions of paying VW to repair my car under the terms of their warranty, when others just get theirs mysteriously covered, or have taken them to court and literally just before it went to trial on the same day of the hearing, VW settled in favour of the customer.

I had the same argument regarding paint, galv and rust. I have been to galv plants and worked for a company that galved everything. Out of my office window I could see millions of pounds of the product which was naturally all grey in colour, yet never rusted. Also just by nature, galv is self-healing so it can take a degree of abuse. So why do these cars rust in this way. Because every common area where they rust is simply a manufacturing defect.

[maxgain]

For all those who may be interested, I have updated the web site to include a sample complaints letters to the CEO of VW UK and data access request letter at the bottom of the flow chart. This suggests ways to deal with getting your car repaired 100% through the 12 yr. anti-corrosion warranty

These are only sample letters and can be used in their entirety or as a handy reference to tackle VW. The CEO complaints letter outlines the issues and points that we have argued. Although they offer no guarantee, others have used them with great success.


http://www.corroding-volkswagens.com/advice-on-how-to-make-vw/

[Crasher]

I called nottingham VW today on behalf of a customer who was in yesterday for a service. He has a 2005 3B and the wings are a mess. The chap I spoke to was really nice and very helpfull saying that it is certainly possible that they would be able to get the go ahead to do them if the owner lets them view the car and put the paperwork in. I often find it is more productive to be nice and polite with people when dealing with awkward things like this (you have to admit claiming on a ten year warranty is a bit embarrassing) rather than pressing the Watchdog button which really winds people up.

[maxgain]

I agree 100% with you what you’re saying. Becoming hostile or rude to the dealer or VW will get you nowhere and that’s not what I am about with anyone.

The problem I faced, is that even during the initial polite conversation with the dealer, Sinclair VW Newport, to discuss making an appointment to look at my vehicle with a view to claiming on VW's 12 yr. anti-corrosion warranty, the guy instantly palmed me off giving me the company line of fold/edge/crease corrosion “NOT COVERED”. I politely asked the guy a few questions to which his answer was simply, "I don’t know anything about body work, I only deal with mechanical claims". Many others have faced this too.

At no stage have I been rude with VW or the dealer or would I ever. Even when they have blatantly lied to me regarding certain issues or ripped the P. I would not advise anyone to become rude as it gets you nowhere.

However, the web-site, letters and help are simply there for anyone who finds themselves in the situation where the dealer and VW are either refusing to cover the warranty work or only offering to pay 50% goodwill that’s all. There’s no malice involved or VW bashing. If after all other routes have been exhausted, then what can you do and who do you complain too. This is what it’s about. I personally suggest going through the entire procedure of claiming, complaining to cust services who are a complete waste of time and then as a last resort, firing a letter off to Alex Smith VW CEO. The only thing I hope to achieve by this, is that VW may become more consistent in dealing with customers who are finding that the cars they bought with hard earned cash, rotting in places. It’s a mystery why some dealers just say like in your case "yes sir no problem, bring it in" and others play the VW damage limitations game with you from the off.

I personally don’t see how claiming on a ten/twelve year warranty is embarrassing. But if some people do then that’s cool with me.

[Crasher]

This is the problem with any large organization and its branches, when you come across an individual who is belligerent (get it everywhere from the Supermarket to the new car showroom), it badly reflects on the whole company, a chain is only as strong as its weakest link. Being a child of the 60's I grew up with British Leyland rust where my mums first car (the 2nd owner of a three year old 1969 Mini Countryman) was so rusty the door mirror fell off and the rust warranty was 365 days and that's it, so having a 12 year rust warranty available no matter how many owners and how well its been looked after, rankles with me. Also I don't feel that most of the rust I see on these 10 ish year old cars is perforation from the inside, it is more surface rust coming from the edge but that is just semantics.

[maxgain]

I know where your coming from Crasher. It is a very bad reflection on the organisation and its dealer network. I too remember good old BL. Them were the days for sure.

The thing is, I really don’t understand why some dealers just agree to sort these issues that appear to be identical to all of us, yet as you mention, others are totally belligerent. I have heard that "Beadles" in London are very good at covering our problems. That’s encouraging, but I live nowhere near London so have to rely on my local Dealer Sinclair VW Newport.

The prime issue we have is that all these problems where corrosion is present are manufacturing defects. We are presenting the fact that in every case these manufacturing defects were going to happen. The wing liners rubbing and causing corrosion. The sealer causing a reaction on the inner door seams causing corrosion. The tailgate number lights corroding due to water ingress from the rear wiper according to the claims manager at Sinclair VW body shop Swansea. I thought the tailgate issue was down to a bad reaction with the number plate light assembly. Whichever problem is causing the tailgate, both this and all the others are manufacturing defects and this is the stance we are taking.


What frustrates us further is that in the US, each and every one of these problems is rectified under the terms of the warranty. So VW are fully aware of the problems. Here is a link to the U.S warranty claims manual - http://www.corroding-volkswagens.com/s/Paint_Corrosion_Guidelines_Claim_Coding_Manual-ni2j.pdf

[Crasher]

The Americans have more clout than we do simply because 250 million people in the world's richest economy spend a lot more money than we do but that power also has its downsides, especially if you work in an industry which is subject to these powers and all of us behind the counter are human too, and consumers. I personally think a lot of the US consumer laws go too far and some of ours are heading that way.

[maxgain]

The Yanks love their law suites more than their Big Mac I believe. A nation raised to believ they have the right to sue for any given situation.

Cant comment on consumer rights in general. But I always like to think that common sense will prevail.

[jorviddcsnr]

Just had my two front wings replaced under warranty on my Oct 2003 reg Passat.The job and car looks great, one wing had bubbles the other was rusting to point of paint falling of at 12 o'clockish! Well done to VW customer services in Leeds especially for there assistance and recognition of the issue. Local VW branch in Stirling initially stated the rust on the wings would not be covered but I booked the car in for a paint inspection in a weeks time irrespective of this comment (inspection is mandatory in any claim). Their paint inspector called me next day after the booking advising VW would not repair f.o.c. as it was a known issue and that the front wings were now a 10yr warranty!!!!!! I let him know who he was dealing with, see below,and the action I would be taking.


I called customer services in Leeds immediately after, they advised stick to inspection appointment making the issue formal for tracking and resolving. I was advised '10yrs on wings is incorrect and a misunderstanding' but the wings may not be covered by warranty if any paint work on the wings had been modified, fair enough as I knew no paintwork has ever been repaired on my car.


Car was inspected in the morning at VW branch, early afternoon got a call from VW Customer Services Leeds stating all was in order and the replacement of wings would be f.o.c. at the earliest convenience.


An appointment was duly made for 3 weeks later at VW approved paint shop(they were very busy) and a further 1 week later got the car back looking great.


A special thanks to Sean in Leeds, he was always very courteous and respectful(as was I) and followed up and monitored the situation meticulously.Finally I was advised during last call from Cust Serv the replacement wings are fully warranted and should outlive the remainder of the car.


Motto! If met with any induced corporate trained resistance from local VW branch! Go to Customer Services Leeds


I might add,I let VW know I am an engineer and sales manager of 40yrs standing in the supply of machinery and equipment including galvanised products(I know the process well, its capability, durability and warranties in more arduous environments than a car) and I knew clearly why the problem is evident on VW Audi wings (not least from this forum) i.e.design and construction induced etc. Simple fact no other body panel on my car has rust on it after 11.5yrs and 120k miles, that's not a coincidence!

[Crasher]

Thank you very much for taking the time to join and make that comprehensive post. :fing02:

[maxgain]

It’s highly encouraging to hear such success stories. It’s just a pity these experiences are not reflected throughout.

I for one would love to know why some just get their vehicles covered F.O.C , often at the first point of contact with the dealer. Yet others have to fight their corner when either told not a chance, or having the mystery “50% Factory Goodwill discount” applied when the issues are well known and documented by VW.

I don’t know whether it’s down to postcode lottery or just dealers not wishing to get involved with warranty work.

[Crasher]

The same reason that the chip shop at the bottom of Perry Road opposite Sainsbury's is not as good as the one on the other side of the road next to the car park, and that is people. People are different in one shop to another and different from one branch of the same company to another, it is human nature that some are arrogant pricks and others so nice you could hug them. At least when you have a choice you can go elsewhere.

[jorviddcsnr]

In my case, I was polite but firm in my approach. I think because I know the technicalities of galvanising and my experience on their side of the fence dealing with arrogant and aggressive clients at times, I was able to put over my case. Apart from the tech aspect, as an equipment supplier I know my rights with warranties and claims etc, I am sure many on here do as well. The facts stare VW in the face, with so many vehicles exhibiting the same problem in the exact same position on each vehicle. The truth is unavoidable. I have to say however I don't have the issue anywhere else so I can't comment on rust elsewhere on the car. Good luck to those who take up the baton and if I can give anymore advice I will gladly.

[Kevster140]

HI there,

in the UK, VW stipulate the vehicle must be free from having bodywork done outside of the dealer network in order to claim on their 12 yr. warranty. If the work is done by one of their dealers, it’s not an issue. I can only speak of the UK, but I am guessing its similar elsewhere in the world. The dealer you take it too, take paint depth measurements to ensure its within factory spec. If it is, all good and well, if not then they check the vehicle history to see if it’s been in an approved shop. If not, the claims invalid. But I have heard of other vehicles slipping through, so it’s well worth taking it in to be assessed.

Sorry if this is not what you wished to hear.

Kind regards

Stu

Touches a saw nerve of mine from past experience. When you buy a used car from VW and they test it when you have an issue and say nope thickness wrong and that you must have had it painted outside the network
I had of course had nothing done, and bought in good faith their approved used means just that.
The moral of the story is if buying used or new get it paint thickness tested before you drive away. I did with my next used car, much more piece of mind :)

[maxgain]

I guess it just when you buy into Brand VW and are given all their glossy pamphlets advertising “The Authorised Network Of Dealers”, who will look after you and your vehicle, you are buying into just that. I suppose I was expecting a level of consistency between dealers and that they all play by the same rules.

It’s truly a pity because I used the same arguments as our previous friend regarding Galvanisation (I had worked for a company whose products were all galved and I had been to the local galv plant to watch the process) and the BS that VW customer services told me was that the galv coat was classed as a paint coat, and no longer covered because I had exceeded the three year period. Once more, absolutely no consistency even at VW cust services.

[VWGOLFMK5GTI]

An update from VW Windrush after I chased yesterday:

“This is to confirm that 100% parts and labour goodwill is available towards the necessary repair/replacement of the affected front wings of your VW Golf.
Once your vehicle has been checked by the Body shop we will confirm whether the wings require replacing or repairing.
Factory, will offer 50% Factory Goodwill towards the repair of the boot lock corrosion. But unfortunately there is no additional support towards the tailgate, normal goodwill parameters apply. I have logged a case ref.
If there is anything else I can assist you with please don’t hesitate to ask.”


I queried re the boot corrosion and was told initially it wont be covered under the goodwill etc…. I said I would take that up with customer services and the CEO. Received a call back saying “the system is saying the factory will pay 50% goodwill for the boot and no more” which I asked to be confirmed in the email above.

Ill be logging a complaint with customer services, stating I want the wings replaced and not repaired and also want to tailgate replaced. (Maybe im pushing my luck with wanting the tailgate replaced but lets try) To be fair to Windrush getting to this stage hasn’t been difficult.

Will keep you updated.

[bestcara1]

My claim has just been declined today, my local dealer rang to say that VW Customer Services had declined it due to a previous repair.

I kind of expected this however it's hugely annoying as it's clearly obvious where the rusting process has started, in the usual place of the inner wing, and then the previous owner in all innocence, or should that be ignorance, has tried to make it look respectable prior to advertising it for sale by tidying up the wheel arches.

Very poor show VW, not impressed at all. It looks like you're going to have a rusting example of a Passat motoring around for a few years to come, not a great advertisement for you!

[VWGOLFMK5GTI]

Latest update - had a call from CS who said they had spoken to Windrush and the position was exactly the same: Wings covered 100% (to be decided if repaired or replaced) tailgate only 50% as they had not seen the car before and there was no 'loyalty to the brand' that really wound me up!

So next step is small claims court and letter to the CEO....

[maxgain]

Try sending a "Data Access Request" to Alex Smith at the same time. Letter templets for both the request and a sample letter to Mr Smith can be found here.
http://www.corroding-volkswagens.com/advice-on-how-to-make-vw/

Use as much or as little or doctor it to suite. It’s entirely up to you.

Upon receiving the request they have to supply you with every bit of data that they hold on you and your vehicle. It’s a way of gathering info if it goes to court. You need to send a cheque for £10 and leave the PAYEE blank. Send two forms of evidence. One must be something like a utility bill dated within 3 months. They use a firm of solicitors in London to comply with the request at great cost to them.

It’s entirely up to you whether you do this. The ones of us that have done this in preparation to take them to the small claims court, have succeeded in getting our vehicles covered. It simply adds more leverage to your claim, that’s all. Naturally I can’t guarantee this will work.

[VWGOLFMK5GTI]

cheers max I will look into that. don't know why they are being sods about paying for the remainder of the tailgate repair.

so the data request will mean they have to give me all the notes that they have on their systems when I have called customer services etc?

[maxgain]

cheers max I will look into that. don't know why they are being sods about paying for the remainder of the tailgate repair.

so the data request will mean they have to give me all the notes that they have on their systems when I have called customer services etc?


Hi there

yes they have to give you all the info they have on you and your vehicle. All the phone logs they record, which you will get on a CD containing all the voice calls, all the case notes of your current issues and any letters you have sent or received.

The stance most of us took, who succeeded, was that we had every intention of going to court due to the precedence they set with me and many others and that all the issues are manufacturing defects that VW and the industry are aware of. I even told them I would get the vehicle assessed by an independent court approved assessor. Its approx. £300, which I never ended up doing. If you need to do this, then don't be fooled by them telling you that you must used a company they recognise. Its total crap once more as you have the right to ask them to contribute 50% of this cost and if they don't (which they will refuse) you make them aware that the reason for doing this is because its court approved and you will use it as evidence to support your court claim.

The only guy who I am aware of that went as far as getting to court was the gentleman who owns the site Modern VW Passat Rusting issue Corrosion Poor Quality (www.rustingvolkswagen.co.uk). VW settled on the day, just before the case was heard because they know they had no chance of winning. I took the very same stance and used that as a test case as such and reminded them that they had already set a precedence with Mr Thacker and that I wanted the same outcome. Obviously I cant offer you guarantees, but this is how others have succeeded.

Cheers

Stu

[VWGOLFMK5GTI]

thanks for your help, ill make a plan of attack and launch the offensive then! however they are agreeing to pay 100% of the wings just not the tailgate to which they have agreed to pay only 50% - that's my gripe.

[maxgain]

What’s the issue with not covering the tailgate ?? If the corrosion is in the usual around the number plate lights area then its caused by manufacturing defects which they should cover. Fight it and don’t accept what they tell you. VW cust services are just playing damage limitations with us all. The fact they have offered a 50% factory goodwill gesture is literally admission to the problem. Mine had the corrosion around the lights and along the laser welded seams. I got it repaired at no cost to myself after a long battle.

[VWGOLFMK5GTI]

hi, apologies for the late reply.

the tail gate corrosion is around the vw emblem that swivels to allow you to open the tailgate - its quite bad. its happening because water just sits in it and theres no way for it to escape - manufacturing defect for sure! they are agreeing to cover it 50% out of good will. See below email from vw cs after I complained:



"Following our telephone conversation on 5 August, regarding the corrosion on your vehicle, I can now confirm the outcome of my
investigation. Please accept my apologies for the delay in my written response.

I appreciate that your expectations of reliability and build quality are high when you purchase a Volkswagen and that any
failure is most disappointing. However, as with all manufacturer’s, it is always possible for an issue to arise during a
component’s lifetime. It is for this reason that all new Volkswagens are supplied with a comprehensive three year Manufacturer’s
Warranty or 12 year Body Protection Warranty.

The 12 year warranty covers corrosion that begins inside the vehicle’s body and works its way out. Duncan Widdowson, Service
Manager at Windrush Slough, has confirmed that the corrosion on your wheel arches will be covered. Once they begin this repair
it will be made clear whether the wheel arches will be repaired or replaced.

The issue with your tailgate arose because the protective covering of the paintwork was compromised. This allowed water to
penetrate under the paintwork, causing corrosion from the outside in. The issue is therefore not covered by the 12 year
warranty. It would have been covered by your vehicle’s three year warranty which has now expired.

Once a vehicle is outside the manufacturer’s warranty there is no legal obligation to offer support towards a repair by either
the manufacturer or the dealer network. However, all our Volkswagen Retailers are empowered to consider a gesture of goodwill if
they feel it is appropriate. We rely on their expert advice and are unable to increase or overturn any decision they make and I
believe that the contribution of 50 per cent towards the tailgate is both fair and reasonable.

I appreciate that this is not the response you had hoped for, but trust that I have clarified the reasoning behind my decision.
Thank you for contacting Volkswagen UK.

Kind regards"



In the process of writing letter to ceo and pursuing through small claims court.

[maxgain]

They give the through corrosion excuse and "That’s a mechanical or paint defect only covered for 3 yrs. crap" to most of us. If it’s a manufacturing defect, the probability of it causing you a problem, which it has, is very high, hence it was certain to happen so was not fit for purpose.

The stance a lot of us took is outlined in the sample letter here .. ignore that it says 403 forbidden. It still links direct to the page in question. Whichever way I added the link, it just displayed 403 Forbodden for some reason.

403 Forbidden (http://www.corroding-volkswagens.com/advice-on-how-to-make-vw/)

Feel free to use any or none of it. If they still palm you off send a data access request to Alex Smith also, or send it up front with your letter to him. It just furthers the point that your more than willing to see it through the small claims court.

[VWGOLFMK5GTI]

that is defo the next step. just need to find time to get to doing the letter etc. cheers for the letters.

any idea how much the 50% of the tail gate repair would be?

[maxgain]

To be honest, I have seen all sorts of ridiculous prices re. 50% off the tailgate. I can’t remember offhand what others were quoted.

The truth is, I never even bothered asking because I had no intention of paying it.


Best of luck. Keep us updated, not unless VW put an embargo on you publicising their 100% offer. This is what they have done to others. VW have told them the offer will be withdrawn if they go public with it. It makes no odds to me because it’s just about all of us getting the deal we are happy with and that’s it.

[VWGOLFMK5GTI]

has anyone ever threatened to expose on social media? a very powerful tool that has made several huge corporations comply in the past....

[JimC64]

Been there, done that, as have many others, limited success
To be fair up until the point I got mine through 100% free fix under "goodwill".....actually warranty as we all know, I was speaking to BBC Watchdog programme.

I had spent more than a few hours both speaking with one of their producers and also exchanged emails. I'd advised of the issues and the extent of the problem and also gave them another members name going through the process at the time.
They were interested, very interested and we were discussing getting together, gathering more info, pics etc and taking it to air, it was that far progressed!
Then out the blue, with no mention of Watchdog to VW I eventually had my claim resolved as did the other member, so nothing came of it.

I still have the producers details somewhere, I keep everything.

[maxgain]

One guy who was posting on UKPASSATS did just that. He flooded VW's Facebook site and Twitter with images of his corrosion and his plight in dealing with the very helpful VW lack of cust services... He got a 95% result which he was happy with. I would of gone all the way. If they can offer 95% then they can offer 100%. It’s just VW being obnoxious as possible and playing us at their damage limitations game.

It’s all about getting the result your happy with. A gentleman I was helping was categorically told not to discuss his offer by VW upfront ,which on the outset they suggested he would get a 100% offer when the Management Executive team initially dealt with him before looking into his claim. I never heard back from the guy, which is no problem. If he got the result he was happy with then this is all good and well. He was told not to publically discuss it with anyone or post on any forums. They don’t want a tidal wave of people going down the same route and using these types of methods because they know it will encourage many others to question their BS 50% goodwill offers ..


I also contacted BBC Watchdog and would advise everyone else too as they are more likely to tackle the subject if enough people contact them.

People are more than welcome to send me pics of the corrosion on their golfs/Passat or any VW and I will post them on “VW’s Wall Of Shame”. VW are more than aware the site is in existence and know about the Wall Of Shame, (ignore it says 403 Forbidden the link works fine) 403 Forbidden (http://www.corroding-volkswagens.com/rustys-wall-of-shame/) It’s just another levering tool.. The page gets quite a few hits so has a presence out there.

[VWGOLFMK5GTI]

im tempted to go the whole hog with watch dog even if they do then offer 100% repair/replacement....

[maxgain]

That’s what a lot of us have done. It’s about exposing their tactics and highlighting the ways to go about persuading them to honour their warranty.

Each and every case is down to manufacturing defects they themselves have manufactured into the vehicles. Its outrageous to think customers should suffer because of their poor manufacturing techniques.

[Crasher]

I am tempted to say "get a life, it's only a bit of rust FFS, not a matter of life and death!"

[VWGOLFMK5GTI]

thank you for your very useful and informative addition to this matter.

[Crasher]

Sorry, must stop typing the first thing that comes into my head, only gets me into trouble....;)

[slugelise]

Another success story, after reading this thread I thought I'd try my luck at Inchscape VW in Altrincham. My 04 Passat Estate had rust on the passenger wing and severe rust on the drivers, while it was at the dealer having a cambelt (£299 offer) I asked if they could look at the wings with a view to replacing under warranty. I got a call later that day to say yes Sir no problem, our body shop will contact you, covered by warranty.
Good to their word, the body shop did contact me and booked it in with the offer of a courtesy car or a lift. When I dropped it off the bodyshop manager was clear to point out it was a goodwill gesture, that the body was covered for 12 years, but bolt on parts only for 3 and trim for 1 year. I didn't argue since they had agreed to fix the issue. I did sign a release around blending which VW wouldnt pay for, the car is dark blue pearl, but the match is very close. All in all I'm very happy so thanks to you all. If you want to try the same ask for Lee at Inchscape Altrincham.

[maxgain]

It’s encouraging to see some owners just have their issues " Repaired" with no fuss free.

For the ones struggling and contemplating pursuing their claim through the small claims court, please be aware, if you are sending a "Data Access Request" to VW in order to collate evidence for your claim, VW are playing stalling tactics and being highly obstinate in dealing with other recent claims. For a sample data access request letter and further guidance to ensure your request goes through without fuss please see the bottom of this updated page - 403 Forbidden (http://www.corroding-volkswagens.com/advice-on-how-to-make-vw/) The link works perfectly fine and takes you straight to the page in question.

There appears to be a problem with me posting links which I haver reported .

It’s still remains a mystery why some dont have their vehicles covered, even when their service book is full of Main Dealer stamps.
There appears to be two routes.

1.They do it without fuss.
2.The customer is sent down the damage limitations route where you will be stalled every step of the way, hurdles put up in front of you and whereby every step forward is a fight.

[slugelise]

For reference my car hasnt been dealer serviced for 10 years, only had a partial independent history when I bought it three years ago, and I've serviced it myself since. A full history and annual dealer bodywork inspections clearly are not required.

[JimC64]

For reference my car hasnt been dealer serviced for 10 years, only had a partial independent history when I bought it three years ago, and I've serviced it myself since. A full history and annual dealer bodywork inspections clearly are not required.

Superb, glad to hear you got a win and the issues resolved at no cost to you, as it should be
Appreciate the comments on the servicing, mine also was around 10 years old at the time and did not have a full VW service history ( NOT A REQUIREMENT, no matter what they say )

Thanks for sharing.......

[blackrat2]

Hi first post
Well back into Gti ownership with a 2005 MK5 and found rust bubbles
Tried Lookers VW who are seemingly far to busy to look at my car,so contacted Martins Basingstoke.
Spoke to Mr Bailey who said it was common warranty job for them,two new wings fitted within the week of them seeing it.
Superb stuff from Martins

[maxgain]

Just looks like somre dealers a are total ***** and others and others good egg's.

How can an authorised dealer be "Too Busy"??

I think it says a lot for Lookers...

[Momar Szyslak]

Apologies that my first post is looking for help.
I was searching the web for info about rusting front arches and this thread was in the results.
Was wondering if anyone in Glasgow area or close by has had success in getting VW to repair their rusting wings?
I have a 56 golf I've owned since new and the front wings are a right mess.
Any help appreciated, thanks.

[maxgain]

Hi there, the problem you describe is common. Here is a link to the official VW TPi that describes the issue and the remedy.

http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf

I have looked through several forums to see if anyone has had success in your area, but sadly I could not find anyone. VW are totally aware of the issues your having.

I don’t know if you know the procedure, but you must take it to your nearest dealer or one of your choosing. They will check paint depth measurements. If they are all to factory spec then they should raise a claim to repair your vehicle. They may give you the line about "Through Corrosion" and tell you it’s not covered. Stand by your guns and insist they start the claim.


If the paint on the car is not within factory spec, then it means that it has seen time inside a body shop. You being the original owner will already know this. If it’s been repaired at any time outside of a VW approved network, they will refuse to cover it. But this applies only to the panels you are claiming on. So as long as the wings have never been touched outside of the VW network they have no excuse to deny your claim. They will know if its been repaired by a dealer as they can do a nationwide claim. You will know either way.

From here, several things CAN happen. Either they will just go ahead and book you in to do the work, they may still refuse or they will offer you a percentage of "Factory Goodwill" to repair your vehicle. The usual amount is 50% goodwill meaning YOUR liable for the remainder. It’s up to you where you go if they either don’t cover it or offer a measly goodwill payment.

Keep us updated.

[Momar Szyslak]

Thanks for that comprehensive reply.
All original paintwork so no issue there.
Thanks again.

[maxgain]

Best of luck then !!

[maxgain]

In light of the recent emissions scandal, VW appear to be on lock-down in the UK. A lot of the UK media have naturally focussed their attention on Volkswagens dealings with their cars and customers. This was brought to the attention by SKY NEWS who broadcast this news report at the bottom of the following link which regardless that it says Forbidden it still works fine 403 Forbidden (http://www.corroding-volkswagens.com/vw-the-truth/)


VW are now “Silencing” customers who have fought to get their vehicles repaired under the VW 12 yr. anti-corrosion warranty.
Once the customer in question has managed to gain the offer they are happy with, VW stipulate they will only carry out the repair as long as they DONT contact either www.corroding-volkswagens.com (http://www.corroding-volkswagens.com) or www.rustingvolkswagen.com (http://www.rustingvolkswagen.com) or make it public on any website or forum.

VW literally threat to withdraw the offer in the event the customer goes public in ANY WAY !
It’s somewhat amusing the lengths VW go to in order to keep us all ignorant to the FACT that by questioning them, sending them Data Access requests in preparation to take them to the small claims court and sticking to your guns, you WILL get the result you are happy with.
The only person I am aware of who got as far as turning up to court to get 6 panels repaired on his B6 Passat, under the warranty, had VW settle just before it went into be heard. This would suggest VW know they can’t possibly win such cases and this alone is admission to the problem and sets a precedence to everyone else who follows.

Although no guarantee, I know the advice given on corroding-volkswagens is still shown to be a very effective method in encouraging VW to repair our cars. Also anyone who wishes advice is more than welcome to contact the website owner. As long as everyone is getting the offer they wish for, that’s all good and well and what the website is all about.

VW’S ACTION IN SILENCING CUTOMERS IS ADMISSION IN ITSELF THAT THESE METHODS ARE VERY EFFECTIVE !

[Sam]

Although no guarantee, I know the advice given on corroding-volkswagens is still shown to be a very effective method in encouraging VW to repair our cars. Also anyone who wishes advice is more than welcome to contact the website owner. As long as everyone is getting the offer they wish for, that’s all good and well and what the website is all about.

In an effort to present all the facts to our members we, VWAF, feel it should be made very clear that the owner of the Corroding Volkswagens website is you.

[maxgain]

In an effort to present all the facts to our members we, VWAF, feel it should be made very clear that the owner of the Corroding Volkswagens website is you.

That is 100% correct Sam.

I am indeed the owner.

I run it entirely at cost to myself, out of my own pocket and do not make ANYTHING from it whatsoever. The site is advert free.

It is there solely there to offer guidance to anyone who wishes to employ methods that have proved successful in encouraging VW to repair their vehicles. And to outline the kind of "tricks” that VW employ to in order to deter genuine claimants from pursuing a warranty claim.

I do offer assistance to anyone who wishes it and always state that I offer no guarantees of success, but as of yet I have not heard of anyone failing. People from all over the UK and Europe have contacted me up to now. I do all of this in my own time and once more receive nothing for it.

And that’s it in a nutshell.

[Crasher]

My feeling is I can't get over the barley contained angst. You obviously really hate VAG and I am trying to understand why people seem to develop such hated of a brand, I have it over BMW and I have never bought one, it is intriguing how brands illicit such, almost deadly, passion.

[snomaes]

Hi all,

I have recently submitted a Jan 2006 B5.5 Passat for a claim under the corrosion warranty and to my surprise VW have immediately agreed to replace both front wings FOC without any discussion . I also have a small area of corrosion on the bottom right area of the window frame on the tailgate. They have said that they will not rectify this FOC, as it is a paintwork defect, not a perforation corrosion.

To me, the failure mode of the tailgate looks the same as the front wings, but they have only offered me a 'goodwill gesture' of 50% off the cost of replacing the tailgate. This will still cost me £600, which I think is very expensive to solve a relatively small bodywork defect.

Has anyone else had a similar issue of the window frame rotting on their B5/B5.5 Passat, or is this an unusual occurence?

I have searehed the forum and can only find postings concerning tailgate corrosion on B6 estates.

I am minded to have the wings replaced first and then fight for the tailgate as a separate issue, as I do not want to risk the wing replacement being withdrawn, as it could get a bit messy.

Thanks in advance for any help.

[Crasher]

Tailgate corrosion around the number plate lights and all along the join (the unit is made up of two sections welded together) is a known 3B estate issue and there are VW TPI and Campaign notices for this.

[snomaes]

Thanks for your reply. I think that applies to the B6, not B5/B5.5?

[Crasher]

Nope, 3B, the official type number of your car is 3B6 whereas the saloon is a 3B3. If you look at your VIN you will see it is wvwzzz3Bz5 E or P then ?????? numbers. If you look at your cars type number on the data sticker it will be 3B6 and then something like 262.

[maxgain]

If its a paint defect as they claim, what is the nature of the defect. I would insist on knowing exactly what the problem is and what caused it.

Was it never painted correctly ? Or has the galv layer broken down ? I would wish for a definitive reason for the corrosion. Also the fact they have offered you the usual 50% goodwill rot, is admitting liability to the problem. It very much depends if you wish to fight the decision. Customers who have put up a fight usually manage to get an offer they are happy with.

You may not wish to leave it too long seeing as your nearing the expiry point of your warranty.

[snomaes]

Thanks for that info, I think I will fight it.

I will try and sort it ASAP, but will get the 100% claim on the wings sorted first.

I still have until December 2017 until my warranty expires (registered January 2006).

[maxgain]

Whilst the scandal runs rife throughout the rest of the VAG group, it would appear they have already started cost cutting in the warranty claims area of the company.

VW management Executive team are now telling valued customers and I quote “It’s not cost effective to repair your car”.


This is what a customer who has all the common manufacturing defects all over his B6 Passat was bluntly told when he all he wishes is to drive a rot free Passat. Yet VW only wish to repair 75% of the vehicle.

This link takes up his shocking story and highlights VW’s changing attitude towards their warranty commitments. The images of corrosion are all genuinely from his vehicle and are amongst the worst I out there !


The most shocking corrosion (http://www.corroding-volkswagens.com/the-extent-of/)


Bear in mind this car has “Virgin” bodywork on it. All the paint depth measurements that VW took were ALL in factory tolerance.

[helpmeguys]

I have a good example of this possibly today. I have taken my 2004 TDI in in an attempt to get a few more years out of it in a tidier manner. The result was a refusal to honor warranty due to it having evidence of previous work carried out in that area on BOTH wings. I have owned it since 2008 and have NEVER had any work done to try and repair/retard the corrosion on the wing arches. When I questioned this I was shown to the vehicle by one of their workshop managers who measured the paint depth with me.

On the driver side he did manage to find areas of paint that indicated it had been worked on (although only behind the rusted area, not in front, which doesn't really tally with his later implications)....over 1000 microns where the std seems around 140 microns elsewhere. On the passenger side however he could not find any areas over 200 microns but was still adamant the engineers results stood and even went so far as to claim he could see that the paintwork all across the front end was not a 'factory finish'. Is that even possible on a grey day in Manchester? ;-)

I've kinda come to terms with this thinking I will just give up and get someone else to replace the wings. Is that sensible? I'm kinda assuming that since its an 04 they will be very reluctant to do anything to rectify it and since there were 4 years where I didn't own it I will struggle to prove it has not been in a bodywork incident anyway.

[maxgain]

Hi there, sorry to hear about your issues.

Unfortunately this is the one firm area in the warranty Terms and Conditions that they can use to deny running a claim through for the vehicle. The warranty stipulates the paint depth measurements must be within Factory Tolerances. However, if they find evidence the vehicle has been repaired at some time, you can insist they run a dealer wide search in case it were repaired by one of the UK dealers. Its a long shot and they may have already done this, but if has seen the inside of a VW Approved Body shop then there's NO reason they should refuse to process the claim.

[helpmeguys]

It was a bit of a gamble to nothing for me to be honest. I love my Passat and can have no complaints as it has served me well. I will happily invest some cash but just thought i'd have a go after finding this thread. Thanks for the advice and keep up the most excellent work.

[maxgain]

It was a bit of a gamble to nothing for me to be honest. I love my Passat and can have no complaints as it has served me well. I will happily invest some cash but just thought i'd have a go after finding this thread. Thanks for the advice and keep up the most excellent work.

Many thanks for your kind remarks.

I dont know how handy you are personally, but a friend and I replaced a wing he got from ebay a couple of years back on his MK5 Golf. The wing came painted in the exact colour of his vehicle and fitted perfectly. We couldnt believe just how reasonable the new replacement was and how well it both fitted and matched the existing paintwork.

Just a though. Garage repairs are so expensive these days !!

Kind regards

stu

[Crasher]

Garage repairs are so expensive these days

That's because us garage owners have to pay grease monkies properly these days and the costs of paintwork have gone nuts due tu elf n safti n enviro regs

[aks1989]

it's true, mechanics are well paid (and quite rightly, maybe not well enough if anything) and I never resent what I pay at my local as I know they are doing their best for me, but I still try and do as much work myself as I can ;) no point spending needlessly.
I got both my wings done start of this year, then crashed the car, writing off one of the freshly replaced ones, went on ebay got a pattern part and 3 cans of colour coded rattle cans, not the best finish, but for £40, bargain ;)

[Crasher]

You would not believe the paperwork and things I would have to do to use that aerosol legally! DIY it's fine, you could spray it down your throat and none would care (well you might), but use it in the workplace....

[aks1989]

You would not believe the paperwork and things I would have to do to use that aerosol legally! DIY it's fine, you could spray it down your throat and none would care (well you might), but use it in the workplace....



I've heard similar from a few friends who have been in the trade.
Apparently 2-Pac (like the rapper) paint and laquer is the best, but again with EU reg's businesses aren't allowed to use it anymore (?)
All this Brussels Sprouts EU nonsense ;)

[Crasher]

VW had a replica of an early Beetle prototype built in Germany by a specialist but it needed an authentic Nitro Cellulose paint finish, not modern polyurethane 2 pack so the car had to be shipped from Germany to the UK to be painted as it is illegal to use cellulose on cars in Germany, but not on furniture.... bonkers...

[aks1989]

ahhh I had it backwards then, Cellulose no longer used and 2-pack is the modern replacement?

[patientx]

Bought audi a4 tdi s line 2005 model from independent dealer on 1st oct 2015, paint bubbles on both front wings, booked in with body shop 10th nov 2015, they said it was edge corrosion. Only covered three years, told them it was ******** and demanded wings be replaced under 12 year anti corrosion warranty, received phone call next day offering 70% contribution, emailed Andre Konsbruck complaining of bad service, received call today from executive office saying that my car was not eligible for replacement front wings under 12 year anti corrosion? Threatened them with the small claims court asking for copy of data access report and their registered audi address to complete small claims form, i assured them my brother who is a solicitor has stated that i will win my case as they are not honouring their 12 year corrosion warranty. I also reminded them of their worldwide release of the 2009 tech bulletin instructing body shops of said defect of accoustic foam liner and instructions on replacing wings free of charge. Executive office now say they will speak to their technical advisors, they will call me tomorrow, i stated if the outcome is not a positive one i shall see them in court.

Stevie

[boufant]

just stumbled upon this thread, and heyho...I got rust on both front wings.
my motor is an '03 Passat, is this still inside the warranty iv'e read about?
cheers all

[maxgain]

Hi there,, The anti-corrosion warranty is in force for 12 yrs from when the vehicle was first sold....

[aks1989]

check the date the vehicle was first registered... chances are as it is an 03 you are out of time. Mines a 53 and registered in Oct 2003 so out of date by 2 months, luckily I had them done last year ;)

[Crasher]

Ask them, the worse that can happen is they say no.

[boufant]

cheers, iv'e emailed my local VW dealer, shouldn't be too long before they tell me to <removed>............... :p

[Chris Lake]

Hi All,
I've just taken my 04 Passat into my local VW dealer as i have corrosion on both my front wings.
All they did was put my vehicle details into the system and it came back with no warranty cover or good will gesture.
The warranty manager then went through the usual BS about different types of corrosion, and then told me that VW have just changed the cover from 12 years to 10 so as i have an 04 car i wouldn't be covered anyway.
I have been given a customer services number to call so we will see what they have to say.

I have now been in touch with customer services and have a claims manager dealing with my case.
Seems funny that everyone i have spoken to at VW agrees the corrosion is covered by the 12 year warranty except the warranty manager at the dealers.
I will continue to update my case.
Have a great weekend everyone.

Well I collected my car on Friday, both front wings replaced and a courtesy car provided all free of charge.
Very happy with the quality of the colour match and fitting.
My claims manager was fantastic, very professional always called when she said she would.
My car is an 04 plate so the warranty is due to expire in May.
Chuffed with the outcome....:biglaugh:

[APC]

well i thought i would sign up and post my input on my warranty claim after reading this thread (although not a passat) and the website linked above.

so after seeing the post a few pages back (how true it is i dont know) about VW silencing customers i will keep the some details vague until its complete and i will come back and give some proper details if its allowed.

i emailed the warranty claims manager at one of my nearest dealers regarding rusty wings on my 05 (130k+ miles *insert car model later*) around the Christmas period last year...a day later i had a email and a date to have it inspected.

turned up at the dealer and met by a nice chap at the showroom who got the claims manger.

took some photos and paint thickness readings of the wings and was told i would expect a phone call at the end of the week.

true to their word i had a phone call and its booked in and VW are replacing the wings free of charge. i didn't get any ' its a paint defect' comments, 'it doesn't have full VW service history' or any other comment to avoid the warranty claim which i was quite surprised about, as i was expected to jump through hoops like some people have done in this thread

and even included a courtesy car while its in the workshop:D

i will include pictures later once the car returns to show the rusty wings and fill in more details*

[Crasher]

I think it is down to the individual dealers body shop, ours is causing all sorts of grief, they refused all the rust spots on our 2009 Golf 6 saying they had been caused by rubbing which may have been plausible on the tailgate lower edge but on the light unit to the body and the leading edge of the drivers side rear door?

[jorviddcsnr]

Last July I got my passat b5 53 plate estate front wings replaced by vw great job it was to, had the car for 7yrs, now my son has it. I bought a b6 08 plate 3mths ago 80k mls in good nick. So i thought, washed it yesterday discovered start of bubbles nearside front and rear! Looks like I'll be back at vw to go over old ground in the near future, if it ever stops raining!
UPDATE Friday 11-03-2016 car was inspected by local dealer. On collection of the car I was told front wing would be replaced free of charge (goodwill) and the two rear arches would be repaired at a cost in excess of £515 (includes 50% goodwill). The dealer tried to explain to me different types of corrosion is the reason for this report! I did not accept this and was told to call VW customer service which I did. The guy there told me he would get back to me within 48hrs which he did but upheld the dealers stance, he to tried to explain 'different corrosion' and there was nothing he could do. I said I would take the matter further and he told me that as far as VW (UK) is concerned I can go no higher than him! (There is always someone higher). As an engineer of long standing I am insulted by VW's stance and lack of professional explanation of 'different corrosion types applicable to my car. Perforation corrosion is the term they apply liberally to warranty cover but fail coherently to explain what it actually is! They say it is from the inside out (the back of the panel to the front/outside surface, if this is the case then my car has this type of corrosion as there is no scrapes, scratches, dents or anything on the outside of the car just paint bubbles coming from within! I will be taking this further in the next few days.

[Crasher]

The 3C is becoming a rust joke, we have a 2008 and we have had to get every panel except the roof and bonnet repainted.

[tyrannosauRoss]

Hi,

I'm about to have this fight with my local VW dealer, they've come back offering me the 50% goodwill. Anyone got the links to the worth while posts?

[Kevster140]

Hi,

I'm about to have this fight with my local VW dealer, they've come back offering me the 50% goodwill. Anyone got the links to the worth while posts?

I thought this was the thread...

These may help i'd not linked to before

How to get rusty front wings replaced by volkswagen (http://www.vwaudiforum.co.uk/forum/showthread.php/136738-How-to-get-rusty-front-wings-replaced-by-volkswagen)

Modern VW Passat Rusting issue Corrosion Poor Quality (http://www.rustingvolkswagen.co.uk/)

[JimC64]

Hi,

I'm about to have this fight with my local VW dealer, they've come back offering me the 50% goodwill. Anyone got the links to the worth while posts?

Pm replied to........

[Crasher]

The really depressing part is THE worst rust on modern VAG products is under the car, we see rear floors and chassis legs covered in thick scaly rust, I except it will not be long before my trusty screw driver finds a nice crunchy bit....

[APC]

well a small update from my previous post and as promised pictures of my rusty wings which VW replaced 100% free of charge last month

http://i247.photobucket.com/albums/gg155/apc2008/IMG_20160104_123900_zpshissfxul.jpg (http://s247.photobucket.com/user/apc2008/media/IMG_20160104_123900_zpshissfxul.jpg.html)

http://i247.photobucket.com/albums/gg155/apc2008/IMG_20160104_123826_zps9jh0np7u.jpg (http://s247.photobucket.com/user/apc2008/media/IMG_20160104_123826_zps9jh0np7u.jpg.html)

[JimC64]

Nice one and congrats on the win in the end!
Thanks for sharing

[Kevster140]

@APC Well done. Makes mine on the Mk5 I had look like a pin pri-ck in size comparrison!!!

[The_Sceek]

Hi Cheap as,
I've got good news, but I am not sure if it is helpful. I have a mk5 golf with the same standard rust on the front wings. Its 11 years old and I am the third owner, it was originally serviced at VW garages, but the last owner serviced it elsewhere. I took it to the Inchcape VW garage in Chester and the guy (who is the only one in my area and has done, by his own account "loads of these") said that as long as its in warranty (12 year bodywork warranty) and its the original paint work (i.e. it hasnt been painted before by someone else) that there should be no problem. I didnt have to provide any service history or any proof that I am the original owner. My car is booked in for it to get sorted in a couple of weeks. By the sounds of it, it depends on the garage you take it to, but as stated in other posts dont give up. They know its a fault and the warranty is 12 years irrespective of service history (it has nothing to do with the bodywork of a car anyway) or how long you have owned the car.

Good luck mate

[JimC64]

Yep, all as stated here in this thread many many times before, congrats on the fix Sceek.

Tsb for those that keep asking, found here...... VW Audi Forum - The #1 VW Group Community (http://www.vwaudiforum.co.uk/forum/attachment.php?attachmentid=10478&d=1299431706)

ALL the info that anyone requires can be found in this thread, all it takes is a little time and to be able to read.
Sorry guys don't mean to be pedantic and I really, really don't mind helping anyone, I've replied to around at least 40+ pm's and emails on this issue

What I don't get is, the car is in terrible condition with this issue AND it's likely to be a relatively expensive fix that you SHOULDN'T have to pay as it's covered under warranty.
Surely an hour or two to be better prepared and or informed for the fight that will almost surely come is worth a few hours??

Look at it this way, how much do you earn per hour?
£8 maybe some on £9 or £10 per hour and some maybe on a little more at £15 - £20 per hour

So 2, 3 or even 4 hours of reading IF required to save anywhere from £300 - £1000 lets say.
That works out at anywhere from £75 - £150 up to £250 - £500 PER HOUR SAVED!!!

So my advice ( I will ALWAYS continue to help other owners as and where / when I can ) is to read, read and re read till your eyes bleed ( maybe just short of that...lol )

Best
Jim

[Kevster140]

I spoke to these guys and they knew exactly what the crack was and had done many. Very helpful even though I didn't use them (wish I had!)

http://www.balgores.com/sudbury-service-centre/

[ianhayter]

Hello again all,

My original post about this isue was back on page 16, where I had a succesful outcome with my wife's 02 reg Passat. Both wings replaced under warranty with almost no hassle at all. To date they're still rust free, despite somebody managing to remodel one of them in a parking garage.

This morning I was servicing my 52 reg Passat when something caught my eye, surely not I thought, I had counted myself lucky when my wife's had suffered from the dreaded cancer and thought I was one of the lucky ones that didn't have the sound deadening fitted. Alas, there it was, quite advanced as well and on both wings.

Question is, the car is now 13+ years old (originally registered early 2003), is it worth me even approaching VW. Be interested to hear from anybody who has managed to get them to repair or replace the wings once out of the corrosion warranty.

Thanks in advance.

Ian

[Kevster140]

Hello again all,

........

This morning I was servicing my 52 reg Passat when something caught my eye, surely not I thought, I had counted myself lucky when my wife's had suffered from the dreaded cancer and thought I was one of the lucky ones that didn't have the sound deadening fitted. Alas, there it was, quite advanced as well and on both wings.

Question is, the car is now 13+ years old (originally registered early 2003), is it worth me even approaching VW. Be interested to hear from anybody who has managed to get them to repair or replace the wings once out of the corrosion warranty.

Thanks in advance.

Ian

I suspect blood from a stone comes to mind, if you feel like it.... would be interesting.

I'm suprised they didn't say we best check out the other car of yours too, or they probably have to 'see' rust appearing on the outside first.

Maybe yours had better built fitting gap on the wings/arches and rubbed less.

First thing I did when i bought my second Golf MK5 was whip out the foam, protect the inner lip of the wing and correctly re fit the inner arch liner.
Only because a kid could have repaired my previous Golf better than VW Vindis did.

I loose count how many MK4, MK5 Golf's and B5/6 passats I see with absolutely nasty rust fron wings, unfortunately it reminds of bad times. On the other hand I can't help smiling because VW must see this too!

[tyrannosauRoss]

Hi,

I'm about to have this fight with my local VW dealer, they've come back offering me the 50% goodwill. Anyone got the links to the worth while posts?

VW are still saying it's only covered under the 3year warranty, and still only offering the 50% goodwill gesture. Don' think I said but my car is actually a scirocco. I'm just now lost what to do.

edit:

Missed a call today, VW are saying it's edge and fold damange and that's why it's not been covered. Also sent a follow up email to the dealer saying I still haven't heard anything back in regards to my complaint to them it took 7months to get an answer. I think I'll give them till end of the week, before going to their bodyshop on monday and asking to speak to a manager to show them how my car has deteriorated in that time/

[Nuttynil]

Hi I have 2 rusty front wings on my 05 tdi gt golf .I took it to beadles vw bodyshop in Otford Sevenoaks Kent .They inspected the car and wrote out a report to vw .this car has never had any paintwork is an original example. After a month I have heard nothing back from them so I pursued them today .Sad to say they have rejected my claim saying my car was bought from a dealership in Malta. I have seen in my service book stamp that the garage was In malta but the car was serviced in Wales 6 months later.Gutted thought I was going to get the problem sorted out .yet again vw have wriggled out of it .or have they does anyone have a copy of the conditions of the 12year anti corrosion guarantee.


http://uploads.tapatalk-cdn.com/20160621/730a193b6aef63fc9a6aae904b34f766.jpg

I have just found this in my service book.

I think I have a strong case as well this car has never had a change of plates. My logbook shows no register of any Maltese documents and was registered in the UK.

How do you think I stand will tweet in the vw consumer page .

[Crasher]

But it is not perforation rusting, it is creep around rust.

[rowdy-999]

Hi I have 2 rusty front wings on my 05 tdi gt golf .I took it to beadles vw bodyshop in Otford Sevenoaks Kent .They inspected the car and wrote out a report to vw .this car has never had any paintwork is an original example. After a month I have heard nothing back from them so I pursued them today .Sad to say they have rejected my claim saying my car was bought from a dealership in Malta. I have seen in my service book stamp that the garage was In malta but the car was serviced in Wales 6 months later.Gutted thought I was going to get the problem sorted out .yet again vw have wriggled out of it .or have they does anyone have a copy of the conditions of the 12year anti corrosion guarantee.




I have just found this in my service book.

I think I have a strong case as well this car has never had a change of plates. My logbook shows no register of any Maltese documents and was registered in the UK.

How do you think I stand will tweet in the vw consumer page .

I think you have more chance of claiming the local council has put too much salt on the road which has caused the corrosion.

When i got my A4 it had a little rust creeping on the inner front wing edges. I took it a local body-shop and spent a few quid getting it fixed. I then undersealed the inside of the wings to stop it happening again. I figured this was easier and less stressful than chasing VAG for months on end.

[Crasher]

We have a 10 plate type 8K A4 V6 quattro in for a DPF clean and turbo rebuild, taking it off of the lift this morning I noticed the lower leading edge at the rear of the wing is breaking out in quite advanced rust. We had a 2007 A6 on the lift the other day and this is one of the rear chassis legs

http://i222.photobucket.com/albums/dd20/Crasher1964/4F%20chassis%20leg%20rust_zpsb4tpemwv.jpg (http://s222.photobucket.com/user/Crasher1964/media/4F%20chassis%20leg%20rust_zpsb4tpemwv.jpg.html)

This is the boot floor of another 4F A6

http://i222.photobucket.com/albums/dd20/Crasher1964/P1010040_zpspgq7tmoq.jpg (http://s222.photobucket.com/user/Crasher1964/media/P1010040_zpspgq7tmoq.jpg.html)

[zollaf]

dont build em like they used to, neither of my audis has any rust that looks as bad as that.

[Crasher]

Outside I have an 1988 Coupe type 85 and a 1990 Coupe type 89 and the 88 is immaculate apart from a tiny scab under the left rear light unit and though externally battered, the 1990 has no rust on the underbody. The 1990 Golf 2 GTI outside has just had to have one or two bits done on the floor due to trolley jack damage. Modern VAG products are shocking how they are rotting, there is going to be trouble over it.

[garryboy mk4]

My 2007 (57) mk5 golf tdi is currently at pain shop at VWs expense. Noticed bubbling on both front arches and rust on both sills near door hinges.

Took it to Arnold Clark VW Paisley branch about month ago for inspection and they took pics and submitted claim. 2 weeks later got call from dealer to say claim approved by VW for replacement wings and strip and paint both sills. 100% covered by VW.

Car will be away for up to 7-10 days. Dealer has been fantastic and has said would like to inspect quality of job/finish before I collect the car.

Will update next week when I have car back.

[Nuttynil]

Good job got the same problem with mine 05 golf tdi .inspected and sent off to vw claims but rejected it because the car was bought in Malta. But went on social media to vw because in my service book it's covered by European guarantee. Waiting on the comeback but I think I have won the day it seems tough but don't give up they try and wriggle out of it.

Sent from my SM-N910F using Tapatalk

[lawsond]

Have just had both front wings replaced on 2007 Mk 5 GT (156K). They were showing tiny pea sized paint bubbles at the top of the wings. VW paid .

[garryboy mk4]

Have just had both front wings replaced on 2007 Mk 5 GT (156K). They were showing tiny pea sized paint bubbles at the top of the wings. VW paid .
Excellent mate. How was quality of finish. Was there a noticeable shad difference with new and old paint. Mines is red so not sure what it's gonna be like once finished.

Sent from my GT-I9505 using Tapatalk

[lawsond]

Perfect match although had to return as inner wing on NS had not been fitted correctly 100 mile round trip so I gave them a bit of stick on their follow up review.

[garryboy mk4]

Yeh could understand not being to chuffed at that mate.

Sent from my GT-I9505 using Tapatalk

[garryboy mk4]

My cars still at the body shop. It needs both sill panels completely replaced. They are both on back order. Must have been really badly corroded.

Sent from my Nexus 5X using Tapatalk

[Nuttynil]

Good news after a few tweets to vw UK my case was looked into and accepted the car is booked in on Monday 18th. Great news

Sent from my SM-N910F using Tapatalk

[Nuttynil]

I think you have more chance of claiming the local council has put too much salt on the road which has caused the corrosion.

When i got my A4 it had a little rust creeping on the inner front wing edges. I took it a local body-shop and spent a few quid getting it fixed. I then undersealed the inside of the wings to stop it happening again. I figured this was easier and less stressful than chasing VAG for months on end.
Won the day mate new wings on Monday .

Perfect match although had to return as inner wing on NS had not been fitted correctly 100 mile round trip so I gave them a bit of stick on their follow up review.


Sent from my SM-N910F using Tapatalk

[Danny_rambo]

Is anyone still around on this thread? I got my claim refused today by vw. I am willing to pursue the case. But just wondering if a small claims case is the way forward? What do you guys think?

[Crasher]

The newest 3B is now 13 years old, on what basis are you going to pursue this?

[Danny_rambo]

I didn’t realise is was specific to the 3b, I thought it was about the 12 year warranty on the arch corrosion! Iv read so many posts, just trying to navigate effectively

[Crasher]

The warranty applies to all VAG products, the problem affects cars like the Golf 4, 5 and Passat 3B, this thread is specific to the 3B, which car do you have?

[Danny_rambo]

The warranty applies to all VAG products, the problem affects cars like the Golf 4, 5 and Passat 3B, this thread is specific to the 3B, which car do you have?

I have a mk5 gti.

[Crasher]

TPI 20077396/25 was issued in 2013 to cover this problem, I will email it to you.

[conan1925]

I have the same problem on both my front wings of my 2007 GTI which is immaculate. They called me in and inspected the car, agreed to have the car back for 4 days and carry out the work. Now while they have the car I hear VW have refused the claim as the car is too old :confused: :mad: . and the well documented previous replacements under "goodwill" have stopped. I'm currently in discussion with VW customer care but i will be disputing this, so any further info would assist. Thanks

[Saminka]

Any advice please
I have a golf tdi gt in silver over winter period I’ve noticed both wings and now starting on the back ,rust corrosion at the centre of the wings
I’ve heard stories that vw have to help on this
As a novice any help on how I go about asking and who I contact
Any help be appreciated
It’s a 2008 model

[Crasher]

There are workshop notifications about these areas, the lower wing one is actually much less common but unless it has rusted through from the inside they try and cover it on the paint defect guarantee which is expired in your case and to be honest they are right. Having said that, over the years have known many people who have had new wings on Passat 3B, 3C and Golf 4, 5 and 6 covered under the perforation warranty which I think is 12 years on your car. You have posted this in the Passat 3B section but you say it is a 2008 which would make it a 3C.

[Saminka]

Thankyou for reply
Both front wings above centre of wheel are now bubbles and there seems to be like a hole in the plastic arches so water hitting the backside of the wing direct the inner lip seems to be rusted and worked its way through to paint its identical place both front wings
Should I approach the vw garage
Thanks

[Petemate2]

I'm in the same position with a 2007 Golf GT sport owned from new. Dealer said that up until 6 months ago VW were replacing wings free of charge but now they have applied a 10 year limit on the basis of a good will gesture. Yes I recognise the 12 yr warranty claim but the dealer implied that these have always been treated as good will gestures as far as VW finance is concerned. Have you been able to make any progress with VW?

[NilsG]

Same here. 2007 Golf Plus. I have been told that they would have replaced them if the car was not older than 10 years. That was over the phone - the dealer hasn't even looked at it. So I wrote to VW Customer Care, who is getting in touch with the dealer. I don't have much hope it'll get sorted.

[Silverchilver]

Hi All
Apologies if this is a previously asked question but I cannot find anything regarding it! I have purchased a Passat B6 Highline 2 months ago and didn't notice the dreaded bubbling paint on the front wing. Very discreet, but its there. Called a dealer who said they will not pursue a claim, or even look at the car as I only recently purchased the vehicle and the issue was there to begin with. No attempts made to paint it and hasn't broke the surface yet. I must say the information and previous experiences in this thread will help me no end but so far cannot find anything with regard to recent new ownership. Chris

[aks1989]

New ownership doesn't affect the warranty. Take it into a dealer with a warranty manager on site, get it inspected. Don't take no for an answer, print off the bulletin listed previously and stand your ground. Oooh just saw its a B6, is it within 12 years?

[ChrisHP]

Sorry for posting on this forum as I didn't see one on the VW Touran forum, but oh dear, the wheel arch problem again for me. I have an 08 VW Touran and noticed the nsf wheel arch bubbling at Christmas and most recently spotted the same with the osf wheel arch. Contacted Inchcape in Telford who pointed me to the VW Paint and Body shop in Shrewsbury. Just managed to pop out there a week ago and they took metal readings and photos of the affected area. I mentioned that I had heard that the car was covered under a 12 year warranty and the problem was to do with the foam padding and rusting inside-out. Promptly told that the warranty was more of a gesture of goodwill even though I told them I had the car for just over 6 years now(because they explained too many people buying them recently and wanted to claim).

Just got an email this morning from the body shop saying that they will not do anything under the warranty at all because 'due to the age of your vehicle'. Gob smacked at this and after a quick email to them asking them to reconsider I received another email stating 'it is not our decision' and gave me the Customer Care number 0800 083 3920. I called them and spoke to a block who listened to my request for a warrenty repair and said there are 2 types of warranty, anti-corrosion and Paint. He went on to say that the bubbling was most likely down to something getting in between the paintwork and the bodywork and therefore was not the covered however if I stayed on the phone he would call the bodyshop and see what he could do. 20 minutes of on hold. Then disconnected. He called me back and said the body shop is refusing the warranty, and no gesture of good will but they are willing to carry out the bodywork repair at full cost! The car is only covered on a 10 year warranty and I just missed that in May. How many warranties are there for crying out load......

I have received the quote for replace/paint both wings and another one for replace/paint both wings and 'blending' my doors!?? Smells of money making to me.

I have printed off the vw front wings.pdf document from earlier in the forum and have quoted it to the body shop and mentioned that VW customer services have told me it was their decision not VW customer services to refuse any work apart from paid and I will use their detail in a Small Claims Court action. Just waiting on response, possibly wave a red flag to a bull but I am not losing anything anyway.

Is it right that there is a 10 year warranty as well as a 12 year warranty? Is it believed that the same TPI as mentioned in the pdf covers Tourans as well since they are based on the Golf Plus?

[Kevster140]

Sorry for posting on this forum as I didn't see one on the VW Touran forum, but oh dear, the wheel arch problem again for me. I have an 08 VW Touran and noticed the nsf wheel arch bubbling at Christmas and most recently spotted the same with the osf wheel arch. Contacted Inchcape in Telford who pointed me to the VW Paint and Body shop in Shrewsbury. Just managed to pop out there a week ago and they took metal readings and photos of the affected area. I mentioned that I had heard that the car was covered under a 12 year warranty and the problem was to do with the foam padding and rusting inside-out. Promptly told that the warranty was more of a gesture of goodwill even though I told them I had the car for just over 6 years now(because they explained too many people buying them recently and wanted to claim).

Just got an email this morning from the body shop saying that they will not do anything under the warranty at all because 'due to the age of your vehicle'. Gob smacked at this and after a quick email to them asking them to reconsider I received another email stating 'it is not our decision' and gave me the Customer Care number 0800 083 3920. I called them and spoke to a block who listened to my request for a warrenty repair and said there are 2 types of warranty, anti-corrosion and Paint. He went on to say that the bubbling was most likely down to something getting in between the paintwork and the bodywork and therefore was not the covered however if I stayed on the phone he would call the bodyshop and see what he could do. 20 minutes of on hold. Then disconnected. He called me back and said the body shop is refusing the warranty, and no gesture of good will but they are willing to carry out the bodywork repair at full cost! The car is only covered on a 10 year warranty and I just missed that in May. How many warranties are there for crying out load......

I have received the quote for replace/paint both wings and another one for replace/paint both wings and 'blending' my doors!?? Smells of money making to me.

I have printed off the vw front wings.pdf document from earlier in the forum and have quoted it to the body shop and mentioned that VW customer services have told me it was their decision not VW customer services to refuse any work apart from paid and I will use their detail in a Small Claims Court action. Just waiting on response, possibly wave a red flag to a bull but I am not losing anything anyway.

Is it right that there is a 10 year warranty as well as a 12 year warranty? Is it believed that the same TPI as mentioned in the pdf covers Tourans as well since they are based on the Golf Plus?

Sorry to hear this.
That's just it, it is a warranty but not a recall. It is purely down to if they want to repair another of their poor design!!!!

The blending to doors or surrounding panels is what a bodyshop will do to blend in the repair/repaint of the wings. Warranty/VW won't cover this because they are tight. The bodyshop will offer if you want to pay for this.

VW pay out the absolute minimum for a bodyshop to do this IF they pay out.

Makes you sick because they know exactly why, but just take each case on case. These cases all vary due to how much the dealer or bodyshop is on your side or doesn't want the work (the make zero profit from it)

Good luck.

[Crasher]

Technically speaking the typical damage in this area is only covered by the three year paint warranty, the corrosion warranty only covers perforation rusting from the inside out and this is more inside, then under and up the other side. Why some plonker specified an absorbent foam for this task is anyone’s guess, total stupidity probably caused by a penny pinching accountant and a young engineer who did not understand rust, only NVH.

[Kevster140]

Technically speaking the typical damage in this area is only covered by the three year paint warranty, the corrosion warranty only covers perforation rusting from the inside out and this is more inside, then under and up the other side. Why some plonker specified an absorbent foam for this task is anyone’s guess, total stupidity probably caused by a penny pinching accountant and a young engineer who did not understand rust, only NVH.

Outside influence by a rubbish design hey. Stopped the vibrations a treat but friction, grit and salt with water as the sponge pushes the plastic sharp inner wing against a lightly protected inner side of wing is never going to work.

On my second Mk5 Golf before it started I whipped the sponges out, treated them with primer and pained in inner wing with some Epoxy Mastic. Far better than what VW did on my first Golf. Then adjust inner wing so it doesn't rub.

As for inside that often means from under the paint outwards, not inside of the wing to outside either through or down and around.

[vwcabriolet1971]

Please be aware that a body shop repair carried out by a VW dealer is only guaranteed for 3 years paint & workmanship) and parts are only guaranteed for 2 years. I have just had a damaged front wing replaced by a VW body shop through a VW dealer . I was surprised by this as I thought I would get a VW gurantee and not a dealership gurantee.

[ChrisHP]

Well, this is an update to my original posting and my thanks to Kevster140, VWcabriolet1971 and Crasher for getting back. Not surprisingly after email conversations with the paintshop it has now all gone quiet after they blamed the VW Customer Service team for being the ones stopping them doing the work and vice-versa. I am now left with either pursuing the cost of replacing the wings OR using that money as a deposit on a replacement second hand car which has been in the back of my mind anyway. The sad fact is that after this experience I am more likely to go back to Vauxhalls although generally speaking the VW has always seemed a better build with the reassuring 'clunk' rather than 'clank' sound as humorously portrayed in the old adverts. I have a feeling that any pursuit of the warranty given that the car is 10 years old is just going to be delayed and will be just too much hassle.

The other option is to buy a couple of wings and remove/fit the new ones myself and then invest in a paint job.
Anyone got any good sites for parts and how-to videos?

Thanks.

[Crasher]

This months Car Mechanics magazine covers the job https://www.greatmagazines.co.uk/car-mechanics-magazine?gclid=Cj0KCQiArqPgBRCRARIsAPwlHoVsvN3t5Ty eswZuxLyQc9uSijCoNBJfP9C4bKn-D0uSiZ3SogOY6NkaAoTVEALw_wcB

[vwcabriolet1971]

My daughter had 2 front bubbling wings replaced about a year ago with no problems. It seems a little crazy to me that a wing replacement due to rust can reduce the VW body guarantee from 12 years to 2 years !

[vwcabriolet1971]

I would take them to the small claims court (easy to do - google "small claims court" . I'm fairly sure that they will cave in eventually. good luck. Our local well respected bodyshop (non-VW) gives a better guarantee than all the VW dealers. When my VW body guarantee runs out I will revert to tis bodyshop.

[JimC64]

Really nice to see this thread still alive and well, going strong.

Quite simply there is just good sound solid advice contained, that if / when followed should result in a successful claim. I joined this thread back at post #114 (http://www.vwaudiforum.co.uk/forum/usertag.php?do=list&action=hash&hash=114) some 300,00 views and a million likes ago.

It really helped me and I like to think I added to the thread and kept it going for another 30 or so pages encouraging others to follow suit.

Here's hoping it helps hundreds more....

Edit - I'm back with the Passat that I posted about here some 7 years ago. We now have her back in the family and are trying to resurrect her after being unloved for several years

Jim

[nmorriso]

Hi Jim - could you maybe guide me to the post that summarises the best approach to claiming. I have a 2012 VW golf TDI, and VW have agreed to complete Cill work for £600 as a goodwill gesture, and I want to pursue them for a greater contribution.
What do you advise? Many thanks

[Sidepike]

Hi all
I know this thread will go on forever with VW so simply question
If I replace new vw OE right front wing would it solve problem by not putting foam back on
My 2005 was repaired by me and a month latter returned
I have a 2007 now and same problem with only 97,000 on the clock
Plus usual corrosion/rust on rear as was 2005 model both estates
Sidepike

[Sharan01]

Hi. Does this thread apply if its the rear wheel arches that are rusting rather than the front? We have a 2013 sharan showing a bit of rust there and also the edge of the adjoining panel. I rang our local vw repair centre today and they told me it's not covered by the 12 year warranty only the 3 year one. He asked if it had ever been painted before, I replied 'no'.

They said they had never heard of anyone claiming under 12 year anti corrosion warranty successfully. I had mentioned there were thousands of reports of it online. He advised me to take the car to the repair centre for them to look at and they could give me advice...what should I do in this case?

[Flycatcher1]

Sorry to resurrect an old thread, I take it SEAT has the same corrosion warranty since it's part of the VW group. I've recently tried with my '13 Leon and have had similar outcomes like, "It's a stone chip" and "It's on a fold". That's all I got from the dealer and have been referred to customer services.

[Crasher]

Not covered under the corrosion warranty, inside out after three years.

[Flycatcher1]

Except, it's not a stone chip and has been rotting from the inside under where the foam sits.

[Crasher]

If it is perforated inside out there will be a much larger patch behind, obviously the dear isn't interested so the next step is to take the wheel off, remove the arch liner and the foam then take a picture from behind and go back and say "oi, you said etc"

[Flycatcher1]

.